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Business Profile

Express Shipping Services

Stallion Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 17 purchased $500 worth of labels for *** to not accept them and for the Stallion technical support to tell me to get lost and deal with their ******** website interface which I put in my address on sign up and they connect it to their location in NEW YORK when I am from Canada. They won’t answer their emails or phone which I’ve called like three times to try to get someone to look into this.

    Either refund me or a dispute will come from my bank.

  • Initial Complaint

    Date:15/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Stallion Express regarding an unauthorized $1,000 CAD charge to my **** ********** in late June 2025. I am a long-time customer who always manually entered my CVV and approved charges through their portal.

    On this occasion, Stallion imposed a $1,000 “penalty” for a rejected shipment (valued at roughly $50 USD) without notice, documentation, or my approval. The charge was processed without any CVV or confirmation input. It was routed through a third-party processor (*********), whose involvement was never communicated to me. I learned of the charge only by reviewing my credit card account.

    I sent a registered letter on July 4, 2025 (delivered July 7, 2025), demanding a refund of $950 CAD (agreeing that $50 is fair) or a documented justification. As of July 16, 2025, Stallion has not responded.

    * **** ***** * ******* ********* **** *** ****** ** *** ******* ************ ** ****** ********** ****** ** ** ****** ****** **** *********** *** have filed a dispute with my card issuer, who issued a temporary credit pending investigation.

    **Desired outcome:** I request a refund of $950 CAD and a clear explanation of how this charge was authorized without my approval.

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Stallion Express Inc. for applying a $1000 penalty to my internal account credit balance without providing any legal or contractual justification.

    The charge was applied after a $6.86 shipment to the U.S. was returned by U.S. Customs. Stallion claims the rejection was due to missing Country of Origin marking. However, I have submitted screenshots showing the marking was clearly present, and Stallion has not provided a formal CBP rejection notice or a cost breakdown.

    Their Terms of Service only allow for an administrative penalty of up to $300 for misdeclared items, not $1000. Their updated U.S. shipping policies were emailed to customers after my shipment was sent. No clear contractual basis exists for this penalty, and the funds were removed from my internal account ******* ********  I am requesting a full refund (restoration of credit) and removal of the $1000 charge.

Stallion Express is NOT a BBB Accredited Business.

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