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Business Profile

Billing Services

Carma Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my first bill from Carma in the amount of ******* for electricity. They said the building i live in just sent them my information on Feb 26,2024. I moved in on April 23, 2021. When i called they said i can be put on a payment plan. I diagreeded. Why am i getting a bill after 3 years of living here? How did they monitor my electricity? They have sent me a reminder letter about the amount owing and i have also just got my second bill from them. It is now, *******. I would like to know if you can help or if I should take my landlord (Capreit) to small claims court? How is this legal? My last bill states that my energy usage is 9.75 and the delivery fee is ***** for a total of *****. Many of my neighbours do not pay electricity and i believed i was no different. I would like to be treated like everyone else as i just assumed that after 3 years of not getting a bill that it was included in my rent.

    Business Response

    Date: 09/04/2024

    Thank you for the opportunity to reply and resolve. 

    As Carma, I have called and left a message for *********************. I left a message on the voicemail April 8th, at 2:15pm

    Further, an email outlining information and a resolution has been sent stating the following: 

    From: *********************
    Sent: Tuesday, April 9, 2024 11:49 AM
    To: **********************
    Subject: CARMA Billing - Response to your concern

    Hello ****,

    Thank you for reaching out to us to discuss your concern about the bill you have received. I have left you a message and thought I would also email to share some information.

    CARMA has sent you a bill, as you know, for the last 2 years of electricity consumption.We are monitoring your usage based on the sub meter we have for your apartment.Your consumption was meter read and shows 2248 kWh for the period of February 28, 2022 to Feb 29, 2024. CARMA was not aware that you were residing in apartment 111 until we received an enrollment form with your information.

    We do have an agreement with the property management to bill the consumption of electricity to units at **********************************************************************

    We are happy to set up an arrangement to pay the consumption used for the period stated. Please let me know if this is something you would like us to work together on.

    Looking forward to hearing form you. Thank you,

    ****

    ********************* | **************** Manager
    **********************.

    Office : ***********************
    Email : **********************************
    Web : www.carmacorp.com
    *************************************************************

    Looking forward to a response to support the customer. 

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carma Billing Services is the submetering company for water and electricity within our condo building. For years and months, all tenants (renters and condo owners) have complained about various issues dealing with this company, ranging from faulty billing, overcharges, incorrect missed payments, and lack of notice for payments. As tenants, we have no choice but to work with this company living in the building. They currently have a 1-star rating on ******* and numerous complaints against them. Their customer service is rude, hangs up, lies to you, cannot explain your bills' charges, or never picks up phones.I have been overcharged on numerous occasions, purposely not billed, and forced to pay late charges. Currently, my heating is broken; I have no heating or cooling available in my unit, yet I've been charged over $80 for usage with no explanations. In previous months, when in working conditions, my changes stayed under $30.

    Business Response

    Date: 15/02/2024

    Carma has had no communication from this customer since opening their account in 2019.
    The customers invoice is based on meter reads, representing actual usage. Unfortunately, it is not uncommon for a heating or cooling unit to draw more power than usual when it is malfunctioning in its own attempt to work. 
    If the customer would like to call our customer service centre at ************** between 8am and 5pm EST, Monday to Friday, one of our customer service agents would be happy to go over the customers billing or any other concerns they may have.

Carma Corp is NOT a BBB Accredited Business.

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