Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tools

Tool Beast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tools.

Reviews

0

Want to share your experience?

Leave a Review

Review Details

  • Camille S.

    Date: 23/09/2025

    Tool Beast has had my $700 lawnmower since May - no joke, MAY. Returned it to us once after eight weeks more broken than it was before. When we brought it to them it would start and then stop randomly. When we got it back it wouldn’t even start to begin with. Had to bring it all the way back. At the same time they wanted our batteries because the broken lawnmower had charred the connection ends. The batteries still worked with all our other power tools so we were hesitant, but they told us at the counter guaranteed one week turnaround and we’d have them replaced as they were well within warranty.
    That was 6 weeks ago.
    When I call them, they lie. They say “oh it’ll be one more week”. Three weeks later, nothing. So you call. They say, “Oh one more week” and again, three weeks go by and silence from Tool Beast. It’s an absolute joke. We have had no lawnmower all season and all of our other Ryobi tools are useless to us without our batteries.
    We will NEVER, EVER buy Ryobi again or from ANY OTHER TOOL COMPANY that depends on Tool Beast for warranty repair.
    It was been an absolute, unequivocal nightmare of an experience. We are furious, exhausted from chasing them, and disgusted with being lied to over and over again.
    Horrendous company. Horrendous service.
    Their pathetic excuse for “service” pretty much amounts to the outright theft of our stuff at this point.

Tool Beast is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.