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Business Profile

Burglar Alarm Systems

Alliance Security Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Alliance Security Systems for misrepresentation and lack of transparency regarding courthouse panic alarms at ************************************************************************************ 2023, I was assaulted by a Crown Attorney while working at the courthouse. I pressed the panic alarm during the incident. However, when this matter was reviewed, Alliance Security produced an Internal Panic Review (dated May 14, 2025) signed by *** *****, VP Security Operations. The report claimed that between July and November 2023 all panic alarm activations were tests only and that no police were dispatched.This sweeping statement is not credible and was provided without any logs, timestamps, or supporting records. When I requested access to panic system records or surveillance, Alliance Security refused transparency and offered only this conclusory denial.This is deeply problematic for several reasons:1. Conflict of Interest: Alliance Security holds the courthouse contract. Admitting to a failure or real activation would reflect poorly on them, giving incentive to downplay incidents.2. Misrepresentation: It is highly unlikely that every single panic alarm in a busy courthouse over five months was a test. Such a blanket claim undermines trust.3. Lack of Transparency: Alliance Security provided no objective data, only a one-page summary.4. Public Safety Risk: If real panic activations are dismissed as tests, staff and the public may not be protected in emergencies.

    Business Response

    Date: 05/09/2025

    Thank you for sharing this complaint for our review. Unfortunately, as Ms. ****** is not our client, we are unable to share sensitive reports or information directly with her. Privacy laws and our general practice prohibit us from sharing client information with anyone other than the authorized administrator of the security system.

    Thank you,

    *** *****

    VP, Security Operations

    Alliance Security Team

Alliance Security Systems is NOT a BBB Accredited Business.

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