Complaints

This profile includes complaints for Apex Property Management & Consulting Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apex Property Management & Consulting Inc

  1070 - 3300 Bloor St W Etobicoke, ON M8X 2X4

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  Apex Property Management & Consulting Inc

  10 - 32 Goodmark Pl Etobicoke, ON M9W 6J4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: March 24, 2021 closing date for property ** ****** ***., Hamilton ON
  Anthony F.-General Manager $250,000.00- 50/50 partners on flipping my home in a sellers market!!!
  Upon closing everything this general manager promised was a ***. After he took my money he vanished. I've tried getting in touch with the CEO, the administrator. I was **** ** *** told he hadn't worked there in 10 months. To later discover that was another ***. Many many attempts to contact him and the ****** will not show his face.

• Initial Complaint

  Date:16/11/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to a pattern of behaviour where ******* ********, as an agent of Apex Property Management, will promise monetary compensation to tenants of a property and then not provide it, and refuse any communication, which results in situations as severe as absolute homelessness. Further, ******* claims to have a CPM designation, which is false as verified by the **** ****** ********* of Canada. Using this false designation has led to people trusting him only to find he ******* ********* and ********** acts with no recourse or accountability.
  One of the ways he will try to **** people out of their homes is he will try to intimidate tenants by calling ********** names and challenging them to physically fight, and then calling the police to have them removed. In one case, ******* promised $1000 to a tenant if they vacated before their lease. On the agreed upon day, ******* called the police on the tenant and never showed up, leaving the tenant without the money to find a place for the rest of the month, leaving him in absolute homelessness. Following this, both ******* was never reachable again.
  I tried to also contact the Apex Property Management office who have not provided me with any other contact information and have hung up on me multiple times.
  Alongside ********’s ********* business practices, I question Apex Property Management as there is clearly no accountability for the actions of their employees and their standards and practices in general. If this is how they treat their clients–quite literally making them homeless without recourse, accountability, or care–I am disgusted that they are able to operate freely. Further, I am concerned for consumers everywhere who may have to deal with ******** or Apex in the future as they clearly have a dangerous pattern of behavior.

  Business Response

  Date: 03/01/2024

  Thanks for the unfactual complaint. You have attached my business card and yes I was a CPM, though I did not renew the association for 2023. Simply put I do not require it. 

  In regards to the rest of your complaint, its merely unfactual. An offer to leave was made the day of and minute of to a person who was illegally squatting in a property. It was an offer made to this person to leave then. The offer was simply refused. This individual was not a tenant and was an illegal squator in the property. The police conducted the removal of all persons at the property as per my request. There is no deal, nothing in writing and surely nothing after the fact. Your baseless acquisitions on behalf of a 3rd party are unfactual and without merit. When the offer was refused on that day and that time then the offer shall be deemed null and void. If your client/ person feels that they have a civil remedy they should explore the matter further. 

  Apex Property Management (Not Consultings Inc) is in the enforcement business plain and simple. We protect the rights of our mortgagee clients as well as management of our own assets.

  Customer Answer

  Date: 04/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  As per the following information, perhaps you believe the original account was unfactual because of your poor memory, record keeping, or refusal to take responsibility for ********* behavior. I assure you that these are factual events as I have been taking notes since October 13, 2024, as well as sharing updates with my co-workers and managers. With that being said, willful ignorance, if that can even be argued as I believe you were well aware of your actions and their subsequent consequences, cannot be used in this case. I kindly ask you to read and consider the below points.

  
  1. Although the ********** designation on your business card obviously does not concern you, its presence played a large part in our trust of you and Apex because of ethical standards as per the REIC Code of Professional Standards and the IREM Code of Professional Ethics. Your behavior throughout our interactions is in direct violation of these Standards and Ethics; an avenue of recourse we would have taken if we had accurate information and your business card provided truthful information.

  2. The offer of $500 cash for ***** to immediately vacate *** ********* on October 13, 2023 was indeed refused by *****, but is NOT the offer in question. However, that incident is noteable and disturbing in and of itself. After showing up at *****’s home, ******** called ***** ********** names and threatened to physically fight him, which was later verified to myself and my coworker ***, an admission which included ******** saying he “******** ****** *****.” Further, it was explained to ******** that ***** had a valid lease and a right to occupy for the month, therefore ******** was aware that he was not squatting. Despite this, later that day ******** called Ottawa Police Service (OPS) and By-Law attempting to remove ***** from the property. However, that did not happen because he was not squatting as he had a lease until the end of the month. This was understood and honored by both By-Law and OPS. ***** remained in the dwelling. 
  

  3. The offer in question is based on the following factual account: On October 20, 2023, ***** approached me and said that he would be interested in vacating the property before October 31, 2023 in exchange for $1000 cash compensation. I called ******** who spoke with *****, at which time they agreed that ***** would vacate the property by Tuesday October 24 in exchange for $1000 cash provided immediately. I verified this offer on the phone with ********, and was therefore in absolutely no way “null and void” as you stated in your response. We did not think to get this agreement in writing as we believed that ******** was a CPM and therefore had the decency to adhere to basic professional standards and ethics. On October 24, myself and *** attended *** ********* to find OPS had removed *****, giving him 15 minutes to pack up his life’s belongings. ***** did not want to leave the property without the $1000 that was promised from ********, as that money was going to ensure that he was not homeless for at least the rest of the month. I called ******** using my phone and he did not pick up; I called using a different phone and he answered and said he was on his way currently in Kingston, but also in a meeting, and hung up. I later confirmed with OPS that the call was made by ********, who reported there were squatters (although ******* knew this was false) and requested the property be boarded up. I continued to try to call ******** that day but there was no answer. ******** never answered his phone again, and still hasn’t to this day, despite mine or *****’s best efforts to find a solution. Following *****’s removal at the word of ******* without the promised $1000, ***** was now in absolute homelessness. 
  

  4. On October 25, I contacted the Apex head office and requested that ******** contact me urgently. Within the half hour, the office called back and said that ******** said the “agreement was off.” This implies that, despite your above efforts to ***, you were well aware that there was an agreement that you broke. I asked for more information or another contact, but nothing was provided. In the following days, myself and ***** continued to try to call ******** and Apex as ***** was homeless without the agreed compensation. I was hung up on, and could not reach anyone to provide any information. I eventually stopped calling as Apex refused to provide any information and threatened to sue me for my attempts at getting any answers while a man was made homeless, and is still homeless, due to ********’s actions.
  

  5. Further, and perhaps even more disturbing, *****’s situation is not isolated. I personally have a friend, ****** who was in a similar situation and was ********** and ******* by ********; however in his case it was the renageing of a similar agreement of $7200. I understand this complaint cannot be used to identify that situation, but I think it is valid to bring up as it shows that ***** was not the first to be ********** by ********’s ********* behaviours, and I fear he won’t be the last.

  
  *******–I understand you are in the “enforcement business” to “protect the rights of [y]our mortgagee clients as well as management of [y]our own assets.” But at no point should that include intimidation, *****, “******** ****** ******” nor reneging on deals that have such severe consequences as leaving a human being homeless. If you have money to offer, then simply pay the money to those you promised it to in its entirety. If you don’t have money to offer, or are not truthfully intending to pay the money, then don’t offer it in the first place. None of these negative outcomes would have occurred if you had upheld your end of the agreements, and paid money to those you promised it to. It’s not hard. It is quite simply common human decency. The difficulty for you to grasp this concept, and instead your complete disregard for the livelihood and basic wellbeing of others, is shocking. Clearly none of this matters to you, but it matters greatly to people like *****, my friend ****** and myself. 
  I kindly ask you to reconsider your actions and reflect on what it means to be a decent human being.
  Thank you for taking the time to read. We hope to hear from you soon.
  
  
  Sincerely,
  
  
  
  ***** ********* *** ******* *******