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Business Profile

Paving Contractors

Sand Seal Paving & Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreed to paying $4600 to remove old driveway and re-pave area. Contract stated will lay new gravel and grade pavement away from home. I specifically asked to ensure paving would continue to be lower than entrance door threshold. Once job completed it appears none of these concerns were addressed. Now pavement is at the exact level of the door therefore will be faced with water drainage issues. Pavement not graded away from home. Attempted to contact company several times but no response. Very disappointed and would not recommend this business.

    Business Response

    Date: 19/12/2024

    I have spoke to the customer and have gone to the house and met someone on site who she arranged to meet. I then demonstrated that the water flows away from the door and that there will be no issues for water drainage and that the grade is going away from the house. Customer was satisfied and it was just a misunderstanding. 

    Thank you,
    C**** 

  • Initial Complaint

    Date:20/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Front concrete step and side concrete step are to be resealed as it was done just prior to a large rainfall (even though we requested they wait until after the rain) and 75% of the sealant was washed away. I have tried contacting Cisco via text and phone call and he will not reply after he agreed he would come back and redo the sealant in the steps.

    Business Response

    Date: 12/07/2024

    Hi, 

    We have been communicating with the customer on this matter and have booked a date to resolve. 

    Thank you,
    Cisco 

    Customer Answer

    Date: 12/07/2024

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21876501. Communication is ongoing, we are currently waiting for a day that the weather is appropriate to finish the job. 

Sand Seal Paving & Construction is NOT a BBB Accredited Business.

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