Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the vehicle, the tires were bald. I asked them to work with me to get a new set of all season tires put on.
  They agreed and everything was good there.
  The problems came when I took the vehicle in to get the tires put on.
  The vehicle came back with damage on it that wasn't there before.
  They originally agreed to repair the damage, but now no one will return my calls or messages.
  
  It's extremely frustrating as this is damage that they caused after the purchase and they aren't taking responsibility for it.

  

  Business Response

  Date: 09/06/2025

  Thank you for reaching out and sharing your concerns.
  
  We understand how frustrating this situation must be. After you brought the issue to our attention, we took your claim seriously and reviewed our records thoroughly. We provided you with photo evidence of the vehicle taken before it entered our service bay, which clearly shows that the damage in question was already present at that time.
  
  Based on this documentation, we can confirm that the damage was not caused while the vehicle was in our care. If you have any additional information or evidence you would like us to review, we are more than willing to take another look. Please don’t hesitate to reach out.
  
  Thank you for your understanding.

  Customer Answer

  Date: 09/06/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I spoke with Neil regarding the damage inside the vehicle right after I picked it up. He has pictures and has admitted to the damage. 

  Right away he said they would replace the panel on the driver side seat. Then he said they didn't have the part and would try and get it.  Then I stopped getting a response. 

  There is no reason for that damage when all I was doing was getting the tires changed.

  There is also damage to the door paint that was not there when I dropped it off. He said he might be able to get something to fix that.

  
  Sincerely,
  
  
  
  Brenda ********

  

  Business Response

  Date: 09/07/2025

  Dear Brenda,
  
  Thank you for your message and for sharing your concerns.
  
  At the time of your initial complaint, you mentioned several imperfections on the vehicle. Fortunately, we had taken detailed exterior photos prior to the service, which allowed us to confirm that all the exterior issues were pre-existing.
  
  As for the interior, we typically do not photograph the interior components during routine service appointments. However, based on my experience, over 90% of 2011 Dodge Journeys we see have cracked plastic trim under the driver’s seat due to age and design. This is why I did not believe the damage was caused during the tire change.
  
  That said, in the interest of customer satisfaction, we agreed at the time to try and source a replacement panel for you. We sincerely apologize for the delay and lack of follow-up afterward.
  
  Please let us know how you’d like to proceed, and we’ll do our best to make this right.
  
  Sincerely,

  Customer Answer

  Date: 10/07/2025

   
  
  Complaint: ********
  
  
  
  I'm not actually rejecting the response, I just want to make sure we are clear.

  I want to confirm that it is not a plastic panel under the driver seat, it is the electronic control panel that is on the side of the driver seat. The bracket was broken off and it now wiggles around. 

  If you can get that side panel, I have attempted to attach pictures, (Neil has pictures) and let me know when its in, I would like that replaced.

  
  
  Sincerely,
  
  
  
  Brenda ********

  

  Business Response

  Date: 14/07/2025

  We have already ordered the part, and it is expected to arrive on August 7th. I will contact you once it arrives.

  parts number **********
  
  

  
  

  Customer Answer

  Date: 14/07/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Brenda ********

• Initial Complaint

  Date:15/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 20
  went to purchase truck at McWilliam Suto 155 McPhillips Street, Winnipeg, MB.
  Agreed to 3
  terms which included Safety and Security package.
  Included Detailing
  and Reconditioning and a wrap on each side of truck (strip of silver). No
  lights on dash.
  Purchase
  value was $********* with $****** deposit.
  Park and
  drive switch was not working and needed to be replaced which was the condition
  of not bringing home truck that day. Said approx. 2 weeks truck switch would be
  fixed and truck ready for pick up.
  April 5
  went there – they had an appointment on Monday 8th for a computer
  update to make sure switch was compatible with back up light/ Sensor. And still
  detailing truck @12:00 pm.
  Also mud
  flaps taken off after given deposit. Wrap was not put on.
  The owner
  Rick said reimburse ****** from deposit for me to do myself. Said to come @
  4:30 on the 8th. Couldn’t make it in that day, therefore came on the
  9th @12:30ish with intention to purchase with cheque in hand as
  proof with purchase price.
  The owner
  did not want to give the ****** therefore purchase was not going to happen.
  Did not purchase
  as the signed contract changed without your knowledge hence changes to vehicle –
  mud flaps and wrap.
  Total deposit ****** only asking for what was agreed upon which was *******

  

  Business Response

  Date: 10/05/2024

  1.THE $*** RE-EMBURSMENT TO CUSTOMER FOR THE DECORATION ON THE TRUCK WE ONLY CAN PAY CUSTOMER AFTER THE DEAL IS DONE. 

  2. WE DID EVERYTHING CUSTOMER REQUESTED AS HE SHOWS YOU OFFER TO PURCHASE.

  3. $*** IS NON REFUNDABLE DEPOSIT AND WE BOTH HAVE AGREED, SIGNED ON IT.

• Initial Complaint

  Date:22/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I were looking at getting a new car as our current one has been broken down. We found one through McWillaim Auto in Winnipeg, everything seemed to be okay with it. Before signing any papers or giving any down payment I asked them what the monthly payments on this car would be and they said that I’d need to give a $**** down payment before they could tell me that information.
  
  Then on the day we went in to pick up the vehicle and get it registered- they weren’t ready for us and said we’d have time to take it for another test drive. For starters, the car didn’t start and the salesman “had no idea why” it wasn’t starting, the oil in the engine was low and there was absolutely no coolant in the reservoir.
  
  We moved forward after being told they’d make sure all those issues were taken care of before we took the car. While he was doing that I went into sign papers and the receptionist flew through the paperwork not giving me any time to think about the deal- I ended up signing their contract. After walking out of Tiffany (the receptionists office) and going over the papers with my partner we realized the payments were much higher than we expected and told them we don’t want to move through with the deal- we hadn’t registered the car yet and it was still in their name.
  
  At first they gave us the run around and said that because I signed the contract that we can’t get out of the deal, and then they said they’d let us out of the deal but they’d be keeping our $**** down payment. During our conversation with the owner he basically said it’s too much paperwork for them to issue us our refund, insinuating that it’s work he doesn’t want to do. * **** **** * **** **** ******* *** ** ****** ***** * * * **** **** ******* ***** **** ******* ****** * **** ****** **** ** **** ***** My partner works out of town, which is why it was such an urgent matter in finding a new car so we made the decision to sacrifice essential household items and expenses in order to put the down payment and now we’re out $**** and still a vehicle.
  
  At the end of the day, we want nothing to do with this dealership and we really need that money back, ********** ***** ******* **** ** **** ****** **** * ***** 
  
  *** ******** ****** *** *** *** ********** ***** *** ****** ***** *** *** **** ** ******* *********** ** ************.
  
  Any help you can provide would be amazing, at this point they’re yelling at us on the phone and hanging up.

  

  Business Response

  Date: 18/07/2023

  Good day Krystal,

   

  AS WE HAVE MENTIONED BEFORE, When we request a deposit of $****, it is the purpose of holding the vehicle before someone else does and to secure the deal.

   

  Once you arrive here you have a Test drive with the salesman, everything was good then you decided to go through the finance office. We reviewed and explained how we got you approved with your poor credit bureau, lender information, rate and payment. After you agree, sign all the documents then left to MPI to register the vehicle. Shortly after we received a call saying "Family Emergency" then never heard from you again. 

  We advise you that next time when you sign the document please be serious about it. 

  Sincerely,

  Rick

  
  
  

  Customer Answer

  Date: 18/07/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  As a first time buyer, I felt very rushed through the process and wasn’t properly explained what the steps were of the down payment and paper work. As per contacting multiple other dealerships- none expected a down payment before being told what the payments on the car would be. As explained before, if we would have been told the payments when I asked for them before making the down payment or signing any paperwork, we would not have proceeded with the car. 
  

  As for our family emergency, which pulled us away from MPI- we in fact did contact you the same day explaining that after going through the paper work in more detail, we realized that ** *** **** ***** *** *** ****** *** ***** being full time students, the payments were much higher than what we expected. 
  

  As said above, being full time students, a young woman, I feel as if I wasn’t given all the information ahead of making our down payment and being rushed through the paperwork. This being the case, we are not taking no as an answer in regards to getting our $**** down payment back. **** *** ***** **** ***** **** **** **** ******* *** ****** **** *** ****** *********
   
  
  Sincerely,
  
  
  
  Krystal ****

• Initial Complaint

  Date:26/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15 2023 we bought a 2014 Subaru Legacy that had been saftied by McWilliam Auto. We paid a total of $*** ******.When asked if it was in any accidents they said no. 3 weeks later we hear squealing noises so took the tires off to look.Found the passenger side control arm is broken.Also brake rotors seemed to be worn.We proceeded to order a control arm,few days later started taking the old part out we noticed a good size crack in the sub frame.We called,they said they take things like that very serious and immediately wanted the car there to fix it.We called our personal mechanic and they said they shouldn't be fixing it till a mpi inspector has looked.They proceeded to tell me they can easily weld it in 2 hours.I made them aware of this and they said we can take the car to mpi after to see if it's good.They ended up wanting the car for the next 2 days. So left it there,2 days later the morning of I called asked if it's ready,they said it'll be ready by 12pm so I made the 1.5 hour trip, got told it was not ready they needed another 20 min.An hour later they came back saying they ordered the wrong part they are waiting for it to arrive.At this point I had to find childcare after school.Full day later,drove the car home took a look and they did nothing with the crack.They refused to provide a list of things they did in the 2.5 days they had the car.Took the car to mpi they deemed the car out of service.We asked for our money back.The shop refuses to give our money back in full as it's fixable.But there is other issues with the car we were not made aware of when asked if there was anything wrong with the car.We want our money back in full for being wrongfully sold a "safe car"and claim it was a "minor oversight on the mechanic"that inspected the car.They had the car for 2.5 days to fix the crack but they did not,dont know what kind of fixes they quickly did to not get mpi knocking on their door.We want our money back in full,they can have their unsafe car back.