We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Lightning Window cleaning & Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:22/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ********* painted my house and decks beginning on 5 August till 8 September 2023.
    Already in march 2024 I noted that the paint was peeling off the deck in long strips. I sent them photos in April and May. They agreed that paint peeling in 6 months was not acceptable. They agreed to power wash it down and repaint it. Now it’s 3 months later and they don’t answer my texts at all. The paints continues to flake off.
    They had told me that the paint job should last a few years and that the paint company will guaranty the paint for a year. I am shocked that the paint is peeling off and that they won’t address the issue.

    Business Response

    Date: 20/08/2024

    No problem we just need more time and even if i have to rent a pressure washer i will fix the problem 

    Customer Answer

    Date: 25/08/2024



    Complaint: ********



    I am rejecting this response because:

    ****** and **** have not given any real time line in their response. In fact they have been hedging with this same vague statement for 5 months.  I wanted this issue to be cleaned up and fixed, BUT now I have lost faith in them to follow up on the fixing this peeling  paint job. 

    In April when I first noticed that the paint, barely 7 months old, was peeling off the deck, especially when it rained, I immediately contacted **** and ******. We discussed how to fix this, I even offered to buy the new paint. They offered to pressure wash the decks because the excessive peeling paint was being dragged through the house. I asked them to power wash and repaint it.  I followed up in April, in May, and in June. By July they stopped answering and I turned to the BBB. 5 months is a long time to wait for a failed paint job to be fixed up. 

    * **** **** ***** ** **** ******** *********** * **** ********* ** ******* *** **** **** * ***** **** ** **** ** ******** ********* *** **** **** ****** ** *** ** ****** ***** ****** ******* * ******* ********** ** **** ** ********* *** **** ******* ****** **** *** ***** ** ***** 



    Sincerely,



    ****** *********

    Business Response

    Date: 03/09/2024

    We will fix it when o get my pressure washer fixed

     

    ****** ********

Lightning Window cleaning & Home Improvements is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.