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Business Profile

Event Center

Deer Meadow Farms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9 2023, we had put down a payment of $******* to reserve a date for their wedding venue at Deer Meadow Farms. The Date was set for September 14 2024. We were unable to see the venue and grounds as it was winter still and the business as a whole was closed for the season. In May 2023 we had attended their Wedding open house and were unhappy with the grounds, the ceremony area was not set up with any pride, and the bridal lounge was a storage room. The owners expressed they had been too busy to get everything set up. We are being charged $******* plus GST and PST for the venue (* **** *** **** *** ***** ****** ****** *** ** *** *********** ** **** ** *******) as well as $******* for our beverage portion. The beverage portion consists of a $**** per drink charge. We were planning on having 85 people at the wedding and they were providing 5 drinks per person. So 435 drinks, however this amount only comes to $*******. I had spoke to the owner about this pricing and they could not provide me a proper breakdown of where the other fees come into play with the exception of 2 bartenders and a busser. however $******* for that amount of staff is way more then the normal. We had dealt with the coordinator Amanda throughout the process. When I expressed our concerns she had let me know in writing we would get our money back in full. However she then spoke to the owner and he denied this. When I voiced my concerns about the beverage pricing and the PST amounts. He was very disrespectful and did not have any solutions. The conversation ended with him letting me know he wouldn't refund any of our money until he looked into this and got back to me. The was almost 6 weeks ago now and no response. 3 weeks ago I had sent an email expressing that I would like to cancel our date and would like to come to an agreement to be refunded as the date is still over a year away and no time and cost has cost to them thus far. Its now been three weeks and I have still heard nothing back.

    Business Response

    Date: 27/09/2023

    BBB Complaint #********

    From Deer Meadow Farms

    The client booked with us in March 2023 for a September 2024 wedding.  The client viewed pictures and video of actual weddings held at the farm in 2022 and liked everything she saw and proceeded with booking her wedding at our location.  The contract was sent via email so there was plenty of time to read and review it before signing it and sending it back.  The contract had all the pricing written in for them to review prior to signing. 

    Four months later the client decided that she didn’t like the venue or the amount she was paying for the liquor.  We offered to review these costs including a question about PST amounts which required a letter to the PST dept. We asked for quotes from other wedding venues to compare to but nothing was provided.

    A couple weeks later the client emailed and had decided to break their contract and book at another venue instead of working towards an amicable solution. The email demanded a refund and threatened legal action.  *** **** ****** * ******** ****** ** ****** ***** ** ** ******* ** ******** ****** ******* *********  She also stated that ‘since we were not out any money’ we should refund her non-refundable deposit – which is a false claim since our employee’s commission and admin fees are paid out of that initial deposit – so that is why deposits are non-refundable.

    We gave her a reasonable opportunity to work out something but she didn’t want to.  We had even offered her a partial refund if she removed the social media attack on our business but she did not even respond.

    We will not be refunding any amount to this individual based on the contract and her subsequent actions to harm our business reputation and limit the ability of our wedding coordinator to earn a living.

    Thank-you,

    Vince ****** 

     

    Customer Answer

    Date: 10/10/2023

     

    Complaint: ********



    I am rejecting this response because: The Merchant's claims that they were trying to work with us to address our concerns, as well as offer us a partial refund are false. 

    I expressed my concerns with the merchant about the state of the venue, as well as about the liquor pricing. I asked for a breakdown of what I was paying for for the beverage portion of the contract and I was treated unfairly and was not given any proper explanation. I was told drink prices were $**** per drink and that we had a total of 435 drinks. This comes to a total of $******** we were charged $******* on our contract. When I asked where the remaining $******* was coming from I was told that I was getting crafted drinks as well as two bartenders and a busser. I was unable to understand this because this is at least $******* over the going bar staff prices at a reputable company. Also a drink price should be a drink price I am unsure how these "crafted drinks" has any more value then the drink price disclosed, nothing was disclosed about a surcharge for any different drinks so I still don't understand how this makes sense. When I spoke with the merchant I was not given any different options to reconcile or work with us on this situation. It was how I was treated on this phone call and also the fact that I waited for three weeks with zero response addressing any of my concerns that made me decide to look at other venues. I was no longer comfortable spending almost $********* at a business that would not address my concerns and work with me for a day as big as our wedding. Also I was not willing to wait any longer and potentially lose deposits from my other vendors and have the chance to not get married next year.

    We were also not offered a partial refund, as the merchant state. * **** *** ******** ** * ******* ***** ******* **** ***** ******* *** ***** ** ** **** ** **** **** *** ******* ******* **** *** **** ** ** ***** * ************** ******* ***** ******* ** *** *** ******* ** **** ** *** ***** **** *** *** ******* *** ***** ** ******** ** **** ** **** ** ***** ** **** ***** *** ********* ********** ***** ** ********** ******* * ******** **** ***** * ***** ***** *** ***** ***** *** **** ***** * **** *** ****** ** *** ***** ****** *** ****** *** *** ********* ** ************** * *** **** ***** ** **********. If I did not take any action I am unsure if I would have never heard from the merchant again. In our original phone call I had asked if we could get back even 75% of our deposit as I was very upset of the level of customer service, as well as we were told in writing from the Merchant's wedding coordinator, who also went through the contract with me and signed our contract, that if we decided to cancel we would get our deposit back in full.

    I believe it is extremely unfair that a client can be treated so poorly and that they are not entitled to get back any of their deposit just because they signed a contract. *** ******** ****** **** * ************** ** ***** *** ****** **** ** ***** ******** ********** **** **** * ***** ****** ** *****. We also gave at least 15 months notice of our cancellation which still gave the merchant a large amount of time to rebook the date if they wished, which at the time they claimed they were still booking 2023, 2024 and 2025 dates. 




    Sincerely,



    Samantha *********

Deer Meadow Farms is NOT a BBB Accredited Business.

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