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Business Profile

Building Restoration

FirstOnSite Restoration LP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FirstOnSite Restoration had been working on my property for approximately five months and was fully aware it was tenant-occupied. their project manager, Samantha ******* informed me that movers would be coming. I explicitly refused, as I believed this would not be necessary and would not be covered.

    Despite my clear objection, Ms. ****** insisted the move was already approved and claimed she had verbal authorization. I have a text message from their representative confirming this alleged approval. Relying on that assurance, I allowed the work to proceed.

    The service provided consisted only of moving boxes from my kitchen to the basement. I was later invoiced $******** — an amount I believe is grossly excessive for the work performed. Additionally, the contractors worked poorly and caused further damage to my property during the job.

    This situation involves both misrepresentation (stating the work was approved when it was not) and substandard workmanship. I have attempted to resolve the matter directly with FirstOnSite without success.

FirstOnSite Restoration LP is NOT a BBB Accredited Business.

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