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Business Profile

Auto Rentals and Leasing

U-Drive Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nature of Complaint:
    1. Udrivecar failed to notify me about a traffic ticket received during my rental period
    2. The company processed charges to my account without prior notice
    3. Due to their failure to inform me, I was denied my legal right to contest the traffic violation within the prescribed deadline

    Details of Incident:
    - I rented a vehicle from Udrivecar (8/31/2024-9/3/2024)
    - A traffic violation was apparently issued during the rental period
    - Udrivecar received the ticket but failed to forward this information to me
    - The company proceeded to charge my account for the violation without my knowledge
    - By the time I became aware of the situation, the deadline to contest the ticket had expired ******** ****** ********** This lack of communication from Udrivecar has directly resulted in:
    - Denial of my constitutional right to due process
    - Inability to contest the traffic violation
    - Unauthorized charges to my account
    - No opportunity to review or dispute the violation

    Requested Resolution:
    I am seeking the following:
    1. Full refund of all charges related to the traffic violation
    2. Written explanation of why proper notification procedures were not followed, Implementation of a policy ensuring timely notification to customers regarding traffic violations
    3. Compensation for the denial of my right to contest the violation

  • Initial Complaint

    Date:08/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle from the Udrive Portage la Prairie location. Rental agreement number ****** I reserved the vehicle for September 27, 2024 to September 30, 2024. I picked up the vehicle at 10:13am on the 27th and I returned it at 8:22am on the 30th.

    I wasn’t aware that there were two locations and both locations are car dealerships with the name **** in it. I went to the location across the highway from the repair shop I left my vehicle at. There was no one there so I called the number at the desk and learned that the vehicle I would be renting was at another location. I stated that it would take me a bit to make my way there on foot. I was told that they would bring the vehicle to me.
    I went through the paperwork process but a price wasn’t mentioned so I asked to make sure it was the price quoted. I was told a price that was higher and questioned it. I was told that the 30th was a holiday so he added a day. I said no thank you that is what drop boxes are for. I was told I would be charged the quoted price of ****** for the original requested days.
    I asked where I should drop the car and asked where I would put the keys and was told the drop box was right by the garage doors. I took the vehicle and realized I hadn’t been given a rental contract so I called and asked for one. I was emailed one and the dates September 27-30, 2024 was on it with a price of ******.
    I returned the vehicle as stated at 8:22am on September 30th and put the keys in the drop box. On October 23,2024 a charge of ****** was placed on my credit card. When I questioned this I was told that I was charged until Oct.1, 2024 at 1 something in the afternoon so it added an additional 2 days to the price. I have been charged for time I didn’t have the vehicle. I want the money ************ taken from me returned.

U-Drive Car Rental is NOT a BBB Accredited Business.

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