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Business Profile

Pet Kennels

M & M Kennels

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A complaint against m&m kennels for the purchase of a male
    miniature schnauzer, which was not healthy like they said. A certificate that
    had no proven record of health at a vet clinic. After everyday we had him, he
    was throwing up, something was wrong. Therefore I took him to my vet (*********)
    E-Rays were done and discovered a heart defect, which was his heart vessels
    wrapped around his air esophagus, in which unable him to eat Feely and to keep
    it down. If his vet checked the health of the puppy it would easily gotten
    noticed properly dealt with, shouldn't have been sold as a healthy puppy. After
    getting the puppy we tried to get in contact with **** ****** and didn't get a
    reply back. I want full refund for my dog I lost ******* ** **** *********,
    this includes medical bill for his TX, and euthanasia(Cost of puppy $440, 
    medical treatment $860) I want a proven certificate from a vet clinic of a
    health puppy. not replied to the BBB ASAP I will have no choice to report you
    to the ****** ******* *************. 

    ***** ******* *** ***** 
    **** ***** ****
    *** *** ****

    Business Response

    Date: 03/05/2024

    We sold a male schnauzer puppy to ***** *******.  When the puppy left our home he was very healthy, with no signs of health issues, otherwise we would not have sold him.  We had no idea that the puppy had any problems as ***** never contacted us.  Had she contacted us we would have honored our guarantee.  We received an email from the Better Business Bureau informing us of this problem .  We tell everyone who buys a puppy from us to contact us if they have any problems at all.  After receiving this email I contacted ***** on Tuesday April 30th at 11:15 a.m. and told her we would honor our guarantee and offered her another puppy.  We are willing to pay toe vet bill concerning this pup in the amount to $945.00.   She contacted us on Wednesday, confirming she was willing to accept another Schnauzer puppy, but was now asking $1,331.55 in vet bills.   We are only willing to pay what the vet expenses related to the puppy’s genetics issues/cause of death for $945.00.  *** ***** – Animal Protection Officer, came to check our dogs and had no recommendations as our kennels  as are kennels are clean and the dogs are all healthy. 

    Sincerely,

     

    ****** ******

M & M Kennels is NOT a BBB Accredited Business.

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