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Business Profile

Campgrounds

Whistler Rv Park Campgrounds

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Campsite alleges our children caused damage to a septic system on 31 July 25. We were not aware of any incident until campsite took a payment of $2512.50 CAD without informing us first on 6th Aug 25 after our return to ******. ******** has not provided any evidence of alleged damages. They state they have video footage but despite multiple requests have not provided us with this. Alleged damages occurred on a pitch that we were not occupying. There are discrepancies with their suggested timeline for example they state damage was discovered the day after we left the campsite (which was 2nd Aug), however their invoice includes equipment dated 1st Aug. They state that the pitch was out of use for 7 days on their invoice but with their suggested timeline (damage discovered 2nd Aug and charged us on 6th Aug) it will have been 5 days. This is a huge sum of money involved for our family, if we could see their footage, and it is our children, it would be much easier to accept and move forward. We have always said to the campsite if our children have caused damage we would come to an agreement with them, however we cannot accept liability for this when we have not witnessed this damage, our children were supervised and they have taken an unauthorised payment.

Whistler Rv Park Campgrounds is NOT a BBB Accredited Business.

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