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Business Profile

Ecommerce

Kate Minimalist

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 30, I placed an order with KateMinimalist Company for ****** Original Formula for $58.44, I received a confirmation from them for the order. On June 7, they issued me a 10% refund of $5.34 because it was taking so long to ship the product. I told them on June 16 to cancel the order because it was taking too long and to issue a full refund. They told me the order was shipping. I received on June 23 a product that I did not order which costs much less. I complained about receiving the wrong product and they asked me twice for photos and twice I sent them photos of the wrong product I received. They said it was the correct product. It was not. I sent the photos of the product I ordered showing it was ORIGINAL and not K+. They said I had to pay to return the wrong product sent and refuse to give me the rest of my $53.10 refund. This company is a total scammer. Attachments show Original Product I ordered, **************** received and my original confirmation showing I ordered the Original product, not the cheap K+.

    Business Response

    Date: 12/07/2025

    We have already refunded the customer on June 30.

    Customer Answer

    Date: 15/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only because they FINALLY refunded my money after scamming me and stringing me along for weeks. Be aware that th is company is dong this to many many people - not just me. 

    Sincerely,

    ****** **********

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $96.99 two weeks ago and have not received my order nor response to my emails. I want my order now or refund my order!

    Business Response

    Date: 02/01/2025

    The order was already refunded on December 5.

Kate Minimalist is NOT a BBB Accredited Business.

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