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Business Profile

Moving Companies

Homeland Moving & Logistic Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:22/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the pick-up day on Sep 27, 2022 in North Vancouver, although mentioned earlier about the amount of load and belongings I had, only two workers showed up to pack and move my furniture and other belongings to the company's truck. The workload seemed to be beyond their capability; therefore, they damaged my condo because of the lack of enough manpower on the pick-up day. Particularly they broke a closet door and scratched the walls and the entrance door of the condo.
    Once my belongings were delivered I could find out that my furniture was severely damaged, broken, or destructed.
    In the sequel, you can see some pictures taken right after the delivery. I managed to complain to the movers on spot and signed the papers mentioning my complaints in this matter.
    I hereby, declare my extreme dissatisfaction with doing business with Homeland moving company. To resolve the problem I am asking Homeland moving company to take responsibility and refund for the damages it has imposed on my belongings(claim form attached).

    Business Response

    Date: 19/12/2022

    Hello *****,

     

    We will review your claim form one more time and get back to you within 4weeks. 

     

    Kind Regards,

    Homeland Moving 

    Customer Answer

    Date: 06/01/2023


    I have not heard from the company.

    Regards

    *****




    Business Response

    Date: 19/01/2023

    As previously mentioned to you on our email We did not provide any replacement value insurance and did not collect insurance premium for this move.  When this is the case as explained earlier shipment travels under basic coverage. Carriers’ maximum liability in case of loss or damage is 0.60 cent per pound per article and 60 times the number of the pounds of shipping weight for entire shipment described on the contract whichever is the lesser amount with a $350 deductible.
    The weight of the items you declared is less than 500LBS;  we  calculated yours based on 500LBS (500lbs x 0.60cents = $300 -$350 deductible = refund $0) 
    Under these circumstances you are not entitled to receive any refund cheque for the HHG. 
    We offered you in first place    $125for the Household goods + 140CAD property damage . Total 260CAD 
    And after just to show you that we want to resolve the problem we increased our offer to $350CAD in total .
    Despite all our efforts to resolve this case you declined our offer. Unfortunately we have no option to close this case.

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