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Business Profile

Skylights

Craftsman Glazing and Skylights

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:15/08/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Background In 2019, we selected Craftsman Glazing and Skylights to supply and install skylights for our new home. Due to COVID-19 and family reasons, we had to manage the construction remotely, and the skylight installation was postponed to a later stage. Our builder coordinated with the company regarding the installation process.Issues Although we have paid in full for the skylight installation, the smart skylights have not been fully installed and are currently non-functional.Our builder has contacted **** (our initial point of contact) multiple times via email and phone. However:Responses were often extremely delayed or absent.The most recent solution from **** was simply sending us an electrical wiring diagram and suggesting that we hire our own electrician to complete the *************** completing the installation including all necessary electrical work was clearly part of the agreed service. Our Request We require that the company:Immediately arrange for a qualified technician from your team to complete the installation of the smart skylights, including all electrical connections, at no additional cost to us.Provide a firm timeline for completion in writing.

    Customer Answer

    Date: 19/08/2025

    You are sending my complaints to the wrong company. I filed a complaint to Craftsman Glazing and Skylights for my installation not to the ************** 

    Business Response

    Date: 04/09/2025

    Hi,

    We have been in direct contact with **** regarding this skylight issue. Our senior service technician visited the jobsite last week. The electrical is now all hooked up. We have ordered a replacement remote from our supplier as the original one was misplaced. New remote will will be available in 1-2 weeks.

Craftsman Glazing and Skylights is NOT a BBB Accredited Business.

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