Reviews

This profile includes reviews for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Flair Airlines has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Flair Airlines

  4032-1000 Airport Rd Edmonton, AB T9E 0V3

• 

  Flair Airlines

  128-2000 Wellington Avenue Winnipeg, MB R3H 1C1

Review Details

• Review fromJaber A

  Date: 08/07/2025

  1 star
  I had a disappointing experience during check-in with Flair Airlines at ******************************* on July 7, 2025, around 10:30 p.m., for Flight ***** to *******************A young Black woman wearing a hijab, approximately 30 years old, called the next person in line. I stepped forward and explained I was traveling with my wife and three small children (ages 3, 4, and 6). I was at the counter alone while my family sat nearby, about 50 meters away.She told me, They have to be here right now. I pointed toward them to show they were close. While I stood at the counter, I pulled out my phone to call my wife. She then asked for the passports. I replied, Would you like me to call them first or hand over the passports? I cant do both at once. She said, We can do two things at once. I answered politely, For me, I cant do two things at once.She then asked, You dont want me to help you? I replied, I do want your help, but I can either call my wife or give you the passports. Since she was asking specifically for the adult passports, I would have had to look through all five to pick out the two for the ********* that point, she said, I dont want to help you. Go back to the line and see if any other ***** wants to help you. I respectfully returned to the line. Another ***** helped me without issue and was very professional.I later asked the first ***** for her name to file a complaint, but she refused, saying, My name doesnt matter. I spoke to a supervisor, who told me her name couldnt be shared without her consent and that I would need to file a formal complaint. A manager later told me there was no need to complain and that he would speak with her.Ive traveled more than 200 times in my life and have never been treated this way. As a physician and frequent traveler, I value professionalism and basic courtesy. This experience left me feeling disrespected and dismissed.

• Review fromLaura G

  Date: 03/07/2025

  1 star
  I was kicked off a flight for bringing a pet that was supposedly over the 23-pound maximum. Two hours before the flight, I weighed my dog at home and with the carrier and she was 21 pounds. She didnt eat or have any water before going on the airport scale so I dont know how my dog gained 2 pounds magically. I couldnt refund the tickets or even pay for a second seat for the dog, essentially told me that there was no possible way theyd let me on the flight with my dog under any circumstances claiming that the dog would put the planes weight off balance and somehow crash the plane. I was offered no compensation or help at the counter other than a help number, which was just an automated response and never actually patched me through to a real person. Ive since contacted my credit card in regards to claiming a chargeback for the lost ticket money, the baggage fee and the pet fee but Flair claims *** never spoken to them and that nobody can help me. I lost over 700$ for that ticket and vow to never fly with this airline ever again.

• Review fromMonica B

  Date: 01/07/2025

  1 star
  No manager ever available. Live agents are horrible.They give you the runaround. They tell you a callback is coming, and it never does! Poor business practices and generally just a shady company overall. Wouldnt recommend this company to anyone.Booked another flight for my wife to come home even though we already had a Flair Airlines flight booked that got delayed twice just because of this.Buyer beware! This company is a shady joke!

• Review fromChantelle D

  Date: 23/06/2025

  1 star
  Hello I flew with flair Airlines and when I arrived back home I noticed my checked in suitcase was completely damaged to the point the hard shell metal frame from my suitcase was bent. I reported my claim to baggage claims and they tried to settle for $175 but I had told them that my suitcase that was damaged was a rare limited edition 28" Hello Kitty suitcase that's value was $450 and that there are only two left online in the whole world that are valuing for $322-$350. Even if i purchase a 21" hello ***** suitcase the value is still between $200-$400. My problem is how am I going to buy a replacement of a new Hello Kitty suitcase that's 28" with $175??$175 doesn't even pay for a 21" Hello Kitty suitcase!So im making a complaint & contacting a lawyer to sue them for damages and emotional stress this has caused me to deal with them. I know we all flew with flair for the cheaper price but from this ****** I will NEVER fly with flair again!! ******** airline! ******** customer service, Horrible airline.

• Review fromShrina G

  Date: 08/04/2025

  1 star
  If I couldve given this business zero stars I definitely would have. I went on a three day trip, definitely packed light enough to fit in an approved personal item bag. I checked in and due to selecting no carry on bag, they decided that I needed to see an agent for assistance. I show up to the airport with my 6 year old well over an hour until take off and the counter was closed. I called flair customer service who told me that once I missed my flight, my ticket is forfeited and there is no nothing they can do. I spoke to a supervisor who tried to gaslight me saying its because I showed up late and the reason the other people got on the flight is because they came early when he definitely was not present at the airport for any of this. They stated that as per their policy, once my ticket is cancelled due to missing my flight, there is nothing they can do. I kept reiterating that I was there on time and he kept pressing me saying I was late which was super frustrating. At this point, I had started recording the call and he was aware as my phone plays a message when recording starts. I asked if it was their policy that they dont help customers and he blatantly said yes and that once the flight is missed and ticket is cancelled there is nothing they could do. I started that I paid for a ticket and I should get assistance and he mentioned that when we pay for a ticket we agree to the terms and conditions of being at the airport 2-3h ahead of the flight. I asked if he is trying to insinuate that if we arent at the airport 2-3h before boarding then they could deny boarding and he just kept insisting I was late and thats why I was unable to board. My 6 year old son was traumatized by airport staff and the back and fourth we were doing with TSA and the Flair agent. I am absolutely disgusted with this business and their so called policies.

• Review fromDebbie C

  Date: 16/12/2024

  1 star
  Bad Company Made a mistake with my baggage when booking flight , Flair said too bad so sad and that I forfeit my purchase Charged us almost $200 to get one piece of luggage home from *******

• Review fromMegan R

  Date: 10/10/2024

  1 star
  My companion's name was REVERSED on the booking confirmation. Last name listed as first name, first name listed as last name. The was a system glitch, and was confirmed by one of their support operators. She told me I would have to pay the $165 to change it anyway! When I asked for the call to be escalated the "supervisor" told me that it was not a glitch, and that I would have to pay $165 as the change was over 3 characters! Robbery! Absolutely ridiculous. They refused to make any exception, wouldn't admit it was their system error, and I was held hostage as I would lose all the money spent on the flight.

• Review fromSavannah P

  Date: 30/09/2024

  1 star
  While I can confirm that most Canadian airlines are certainly lacking these days, Flair Airlines is the absolute worst. I had a flight credit from a cancelled trip to ******** last year due to the wildfires. I had to fight tooth and nail to get a partial credit for that flight in the first place and upon that experience vowed to never use Flair Airlines again. So I’ve got an upcoming trip to ********* and remember this flight credit and decide to go ahead and use it. I do my research. Information isn’t super clear but the consensus seems to be that I book the flight and then contact a customer service rep to apply the credit. So I book the flight. Of course, according to Flair, I did it the wrong way and there is absolutely nothing they can do about it. Flair representatives are rude and refuse to assist. I ask to speak with a supervisor and am put on hold for hours. Literal hours. So naturally nothing has been resolved and I am still sitting on a credit that is very likely to never be used. The discounts of this airline are absolutely not worth the hassle or lack of piece of mind.

• Review fromUsman A

  Date: 06/09/2024

  1 star
  I recently booked flights for my family with them. Initially the total showed $229 but then when I continued to information and payment it went to $349. Similarly on their website they have baggage fees as ***** and no matter when I book a baggage they always charge the highest amount. Now when I was booking another baggage they showed $69 for baggage and 9.63 for taxes but the total as $83.62. Make it make sense.

• Review fromMark-Anthony S

  Date: 30/08/2024

  1 star
  I see Im not the only one here complaining about how bad this company is. Embarrassing, I paid for a flight round trip and didnt get home and was not provided a reason. So I guess this is just your friendly reminder to NEVER fly Flair Airlines.They took our money and rejected our flight home. With a baby, and a grandma, they stranded us in ***. They told us to call their contact center. We contacted the call center who then told us to email them. The email exchange went no where (all while expenses piling up in LA over 4 extra days) and they told us to put in a complaint to the *** (governing body that oversees complaints). Imagine part of your protocol is to direct your customers to this outside escalation agency without providing a reason to your customers? This was July 1 and we still have not been provided any reimbursement for all our extra expenses or any reason as to why we are not being reimbursed. This was the worst travel experience of my life (and I fly regularly) - hopefully Ive saved you from them too with this post. Completely unprofessional and unacceptable. Im still shocked and it was 2 months ago.