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Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bloomex has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bloomex

      6 3510 27 St Ne Calgary, AB T1Y 5E2

    • Bloomex

      8 4095 Belgreen Dr Ottawa, ON K1G 3N2

    • Bloomex Inc

      902 Magnetic Dr North York, ON M3J 2C4

    • Bloomex Flowers

      106 326 E Kent Ave Vancouver, BC V5X 4N6

    • Bloomex

      20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 138 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from Bloomex Florist and they were to deliver flowers to my wife for our anniversary on Sept 27th. The driver couldn't find our apartment. I saw him outside our place. He dialed my wife, let it ring once and left. He then ignored my attempt to call him back until an hour and a half later. He picked up the phone and spoke very rudely to me while on speaker phone with my wife and kids. "What!?! I went home! I am done! Stop calling me!" I gave them one more chance to try a delivery the following day, but the company does not have a way for paid customers to reach customer support - they only want to talk to sales leads. They refused to correct my address over the phone and referred me to their online chat. I chatted for 40 minutes. The person I chatted with told me he was dealing with 4 customers at a time. Two hours later and I still had no resolution. So I told them I would rather just cancel. I didn't want that rude delivery driver coming to my home anyway. And our anniversary was over, I spent two hours trying to solve the issue by phone and chat. The next day, I received an email. They refused to ***** a refund and told me I should accept a gift voucher instead. I would do a chargeback, but unfortunately I used my **** debit card. I would like my refund processed immediately. Thank you!****

      Business Response

      Date: 04/10/2022

      We regret to hear that the services didnt meet customer's expectations. 
       As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used.
      Thank you, Bloomex

    Bloomex is NOT a BBB Accredited Business.

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