Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years * different companies, Feb 20**, the old company renovated my washroom, condo liability, leak inside shower wall. When they did this they changed the water shut off valve inside the wall. Earlier this year I'm a DIY person wanted to switch out a cartridge, so tried shutting off the water supply, I couldn't because they didn't leave me the means to shut off my water. I called the Management Company Feb 2023, told him to send me the shut of valve, he did it should of ben **** of my Condo ***** to leave me this key. Now four months after the fact, the management company has changed their mind wants me to pay this fee, I've refused. Initially stating I called for an emergency water leek shut down, the invoice clearly states it was to give me this shut off key. I now have to deal with UrbanTec's Manager harassing me for this fee, and telling me I need a lawyer, not to email the Board Member, and stop calling his office staff. I guess the President quit so I ask for the new Presidents email, he won't reply to my request, when I do ask for this information, he'll always reminds me of paying for this fee. I'd think of using another Management Company.

  Customer Answer

  Date: 11/10/2023

  Hi There, on Oct *, 2023 I received an email from UrbanTec Condominium Consultant stating they would contact the board to waive this fee. I haven't heard back from UrbanTec in regards of cancelling this fee. 

  Thank You,

  *******************

  Business Response

  Date: 11/10/2023

  The decision of the board of directors is that the charge placed on the account is consistent with the bylaws and therefore the charge will stand.  The owner has been notified of this decision.

  At no time is UrbanTec Property Management responsible for the decisions of the board, but we are lawfully bound to implement any lawful orders received from the boards.

  Thanks,

  ***

  Customer Answer

  Date: 11/10/2023

  Hi there

  This fee is a fee that should never of been charged, as my unit has always had the means to turn off the water in my bathroom, On April **, 2023 I was attempting to do some  some Do it yourself repairs, I tried to shut off the main water supply, and to my surprise, I no longer had the ability to do this service, as on January **, 2020 my bathroom was renovated. When this was done the plumbing company changed out the system to turn off my water, (******* should of left this key then), they did'nt, so this is what is making this BBB complaint. 

  When I attempted to turn off the water, and couldn't do this I called *****************, and explained to him what I needed, he said he'd send out *******, to give me this key, when the Technician arrived I escorted him upstairs, and showed him, and explained the issue, I told him then don't touch anything else or I'll be charged. He gave me the key and left, I thought this was the end of the matter. 

  On September **, 2023 the office of ************** informed that I owed them $******, $****** Service charge, & $****** late charges, this was my first recognition of me oweing this fee, this is * months after the fact. The bylaws are that anything inside the wall is the responsibilty of the Corporation, also our Condo Fees pay for water, so this is also on the ownest of the Association. 

  I wan to say more but not sure of my time limit here.

  If need more explanation please write. 

  Thank You,

  *******************

  Customer Answer

  Date: 11/10/2023

  Hi there again

  I shorted my last page as I wasn't sure when the 30 minutes would be up, and if my page would of been scrubbed, now I've got some more time to complete my argument. 

  When I completed my last page it ended by me stating the time it took for ********* to decide that I owed them this money, I'm sure that 5 months after the fact to decide that I owe this money is an extended amount of time i'm sure there's a time limit for business's to decide that this money is owed. In the current bylaws there is a debt collection policy, which goes like this, after ** days we'll remind of this debt, (I got no such notice), 30 to 60 days into the arrears I'll be given notices of servicing this debt, (no such notice), then a notice of ****** placed on your unit, When I received the notice on Sept **, 2023 I called the Manager of out complex, he said if I don't pay I;ll be given a ******, 

  I didn't appreciate this, what I took as a threat, so I wrote to the Board, I got no response, on all three of my emails, also ********* likes to send out reminders of this debt, so I replied, the next time I talked to **** he told me not to write to the Board or the Office Staff, I was shocked by this statement, as part of the Dispute Resolution in Condo Law Website is how they sugest to find remedies to your issues.; 

  Thank You,

  *******************

  Customer Answer

  Date: 15/10/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  I didn't see this letter, but as you can see I've written 2 letters for the reason of not accepting the response of *********. ********* has not given me enough reason that I'm satisfied with why I should pay this money. Some other reason's is the manner in which it's being imposed on me, after five months of no communication on pointing out these arrears is not justified, it seems like a lengthy period. 

  The biggest reason though is the impact of my bathroom being renovated, and the association changing out the system to shut off my water, they should of left this device then, as it would of been needed in the case of an emergency. The renovation could of caused an unknown water leek and even if I'd called the emergency number, it could of taken a plumber 1 hour to 8 hours to ariive at my unit, with water leeking all over the house, and since the bathroom is upstairs water would of found it's way throughout my house, and unlivable. I should of been informed of this transition at the least, and handed over the means to turn off the water in my Unit for no charge. 

  Thank You,

  *******************

   

  Customer Answer

  Date: 16/10/2023

  hi Sir 

  Isn't a possability of the three of the parties sitting down with an arbitrator? 

  Thank You, 

  *******************