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Business Profile

Home Inspections

NL Home Inspector & Structural Engineer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:14/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** was hired to do a structural drawing of a basement entrance. He said that it would cost us a total of $1200 and that we have to pay a $400 deposit for him to come on-site, which I did. His speaking is very difficult to understand so he prefers to write texts and emails, so we have everything documented.He came on Nov 2, 2023, and started getting measurements. He guaranteed us that his drawing would be approved by the city and the board. we signed a contract stating that the drawings will be ready no later than Nov 10, 2023, and the full payment (additional $800) is due when the drawings are ready for pickup. On the next day, he asked us to give him some additional measurements that he missed taking. I tried to help but I couldn't and told him that he needed to come and take the right measurements. Later he said that before completing the drawings we have to pay him an additional $500.I tried to talk to him but he didn't respond to any emails, phone calls or texts. We want him to complete the job he was hired for or return the deposit. Let us know if you can help in any way.Thank you!

NL Home Inspector & Structural Engineer is NOT a BBB Accredited Business.

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