Business ProfileforDryZone Basement Systems

Some months ago, Dry Zone came to install a sump pump. I had previously meet with company rep ******************** we discussed the location of the outfall pipe from the basement, either to the front or back of our home. ********* had indicated that the choice was mine, although he had some reservations about the front yard location. I signed his contract. When the team arrived, and demolition started. The head installer indicated that they would be doing the installation in the back yard. The front yard was no longer an option without an additional fee, and even then it was problematic. It was lo clear that any reconstruction from the written agreement was my responsibility. That is, when the internal wall was removed, or the ceiling was affected by protective covering, Dry Zone had no responsibility. As the preparation continued, the attitude was demonstrably frustrated with my questions, making audible and facial expressions that indicated his superiority.All of sudden, in the middle of the discussion, a worker, Chip maybe, erupted with an outburst. He was disgusted with MY attitude and questions and would not work on the sitem pick up his tools and left. The crew left. I called the company office and asked to speak to the owner. He was not available. The installation supervisor finally called and indicated that the next possible crew would not be available for 6 weeks, after forecasted storms threatened additional flooding of the basement. He also indicated he would come to our home and replace the work that the crew had removed. He NEVEr showed up, no call

August of 2023 we were scheduled to do a job with ***. When the contract was devised, it was with the discharge going through the front of the house based off the inspectors judgement and obstacles, which *** signed off on. Our team arrived prepared to do the work based off the paperwork and advised that the discharge going out the front was not the best solution, agreeing with our inspector's judgement. During the install process and discussions with ***, our team started to feel unsafe in the customer's home as he was getting very aggressive and yelling at our *******. They made the judgement that their personal safety was at risk and left the job. Our team made no promises or indications that we would return and issued *** a full refund of the deposit for the project.