Business ProfileforStudentUniverse

I want to make a complaint about StudentUniverse, an online travel agency located in *************. On March 8, 2024, I boughta ticketthrough StudentUniverse since it was the most affordable option I could find online. When I tried to book a flight on the StudentUniverse website, it was impossible to finish the processbecause every time I tried to proceed to checkout, it returnedme to the main page. All the information was correct, but the website continued bugging, so I downloaded their app. I was able to book a flight with BritishAirways on the app on March 8 at 5:58 PM.On March 9, at 7:07 PM, I got a refund of ****** USD, and at 5:59 PM, a refund of 6.21 USD. When I tried to enter my passportdetails onthe website, it did the same thing as when I tried to book a flight on the StudentUniverse website. It redirected me to the main page. Since I was not able to proceed with the booking and got a refund, it did not seem like anything else but the termination of the deal. Then, I tried to rebook the same flight on the StudentUniverse app, but it keptcrashing. I gave up on their platform and booked a flight directly onbritishairways.com.After some time, a negative account balance accruedon my card. There was no information on the charge: when it was made, who charged me, etc. I just had -$730 on my account. I called ********************** on April3, when I noticed a negative balance on my card but did not receive any answers to my questions. I was just asked to send them my booking confirmation, which I made directly onbritishairways.com so that they could send the refund request to **************** On April6, I got an email stating that a refund request was denied by BritishAirways.On April 7, I called StudentUniverse again, trying to inform them that I was deeply dissatisfied with their service and I still wantedmymoney back. A guy from a support department started blaming ME for not calling StudentUniverse when I got refunded. He ignored my questions and continued blaming me, even after I asked him not to do that. It was very disrespectful and unprofessional. I am a customer, who experienced disgusting service from their company. I have the right to demand, ask questions, and protect my rights as a consumer. I am a Ukrainian student trying to go home to ******* to see my family. I do not have $730 to give them for the terrible service and ticket that they provided me a month later.It is not normal for companies to charge customers, give them a refund, and charge again a month later. They disagreed with me at this point. Also, they kept telling me that *************** was the one who charged me for the booking I made on their website. However, *************** is stating that they do not have any access to my banking account to make any *********************************** is ignorant, they did not even apologize and every time I called them, they were blaming me. Even though they had any troubles with their system, Student Universe is the one to call me, email me, and let me know about everything thats going on with my money and my booking.This issue should be resolved as soon as possible, and I hope for your attention and cooperation. I will not leave this issue just like that, and I will do everything to get my money back. I will do everythingto protect myrights and money. Everything was bad in every step of the deal.I hope you will be able towork on the current issue and help me to achieve justice.