BBB Business Review
BBB Accredited Business since
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Smart Destinations is the provider of Go City Cards and GO SELECT Passes ; the only multi-attraction pass that maximizes the fun, savings and convenience of sightseeing with flexible purchase options for every type of traveler. Available online and at walk-up retail outlets, the Smart Destinations' Go City Card provides admission to more than 500 attractions across 14 North American destinations including Oahu, New York City, Chicago and San Diego. The Go City Pass also comes with valuable extras such as a 'skip the line' feature at select attractions and comprehensive city guides that offer insider tips and bonus discounts on shopping and dining. All of Smart Destinations' passes leverage the company's patented technology and the industry's largest network of attraction partners to save consumers up to 55% compared to purchasing individual tickets.
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A BBB Accredited Business since
BBB has determined that Smart Destinations, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Smart Destinations, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Type of Entity
Business ManagementMr. Robert Cartwright, Controller Ms. Cecilia Dahl, President Ms. Stefanie Porter, Customer Service Manager Ms. Lindsay Reynolds, Sr Manager of Operations
Number of Employees
TRAVEL AGENCIES & BUREAUS TICKET SALES-ENTERTAINMENT & SPORTS MARKETING PROGRAMS & SERVICES - MEMBER Travel Agencies (NAICS: 561510)
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview