Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Collette Vacations

Phone: (401) 728-3805 Fax: (401) 727-9010 View Additional Phone Numbers 162 Middle Street, Pawtucket, RI 02860 http://www.gocollette.com/ View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Collette Travel Service Incorporated specializes in escorted vacations to all seven Continents which includes travel and tours.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Collette Vacations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Collette Vacations include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Collette Vacations
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: May 28, 2010 Business started: 04/05/1918 in RI Business incorporated 04/05/1965 in RI
Type of Entity

Corporation

Business Management
Mr. Christopher Carriere, Guest Services Manager Mr. Robert G. Colucci Sr., Vice President of Finance Mr. Daniel Sullivan, President & CEO Mr. John Galvin, CFO
Contact Information
Principal: Mr. Christopher Carriere, Guest Services Manager
Principal: Mr. Robert G. Colucci Sr., Vice President of Finance
Principal: Mr. Daniel Sullivan, President & CEO
Number of Employees

487

Business Category

TRAVEL AGENCIES & BUREAUS TOURS-OPERATORS & PROMOTERS TRAVEL ESCORTS Travel Agencies (NAICS: 561510)

Products & Services

Collette Vacations offers the following product(s): Travel Insurance Waiver

Hours of Operation
M: 8:00 AM - 9:00 PM
T: 8:00 AM - 9:00 PM
W: 8:00 AM - 9:00 PM
Th: 9:00 AM - 9:00 PM
F: 9:00 AM - 9:00 PM
S: 9:00 AM - 5:30 PM
Su: 9:00 AM - 5:30 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Online
Refund and Exchange Policy
The Business states a full cash refund cancellations up to day of departure.
Alternate Business Names
Collette Tours Canada Ltd Collette Travel Inc. Collette Travel Service Collette Worldwide Holidays
Industry Tips
Finding a Travel Agency - 5 Tips - Video Planning a Tour Vacation Tours - Operators & Promoters Travel Agencies

Customer Review Rating plus BBB Rating Summary

Collette Vacations has received 3.9 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.