Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Nova Natural Toys and Crafts LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNova Natural Toys and Crafts LLC

    Toys
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Nova Natural Toys and Crafts LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      6655 Shelburne Rd #100, Shelburne, VT 05482
      BBB File Opened:
      8/17/2009
      Years in Business:
      23
      Business Started:
      1/1/2001
      Business Incorporated:
      7/28/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      5
      Alternate Business Name
      • Isabella Catalog
      • BIJOU FINE CHOCOLATE
      • CHINABERRY
      • PLAY CAFE
      Business Management
      • Mr. Ted Blood, Owner
      • Ms. Susan Blood, Manager
      Contact Information

      Principal

      • Mr. Ted Blood, Owner
      • Ms. Susan Blood, Manager

      Customer Contact

      • Ms. Susan Blood, Manager
      Additional Contact Information

      Website Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kristen P.

      1 star

      12/08/2022

      I ordered a gift for my granddaughter online from this company. They had sent me a catalogue and I am trying to support smaller businesses. The tracking after the shipment shows that the gift was delivered to an address that does not exist. I emailed the company and received no response. So the next day I called. The first representative took my information and said that she was transferring me to customer service and the call was dropped. I called again. The second person took my information and said that she was transferring me to customer service. The call was dropped. The third time I called I gave the information again and was put on hol for over 20 minutes. Then I was told that customer service was no longer available because I had been on hold until 5:00. I was then instructed to send another email. This time they responder and said that there is nothing that they can do because it was a mistake on the part of **** They did not offer to contact *** and in fact told me it was up to me to fix it. They did not offer to send another item or to refund the item if not found. They suggested checking with my neighbors which of course I had already done. I want other customers to know that this company does not want to work with people who order from them. I found there response to be terse and condescending.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.