BBB Business Review

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This business is not BBB accredited.

Hill Top Pools & Spas, Inc.

Phone: (207) 674-3060 Fax: (207) 674-2560 255 Bethel Road , West Paris, ME 04289 http://hilltoppoolsandspas.com/index.html


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Description

Hill Top Pools & Spas, Inc. specializes in installing and services in-ground and above ground swimming pools and spas. The business services include but are not limited to in-ground swimming pool sales & installation, above ground pool sales & installation hot tub/spa sales & installation, pool and spa chemical sales, gift shop.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hill Top Pools & Spas, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Hill Top Pools & Spas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 09, 2002 Business started: 01/01/1996 in ME Business incorporated 01/17/2002 in ME
Type of Entity

Corporation

Business Management
Mr. Dennis Henderson, President Mrs. Nancy Henderson, Treasurer
Contact Information
Principal: Mr. Dennis Henderson, President
Customer Contact: Mrs. Nancy Henderson, Treasurer
Number of Employees

3

Business Category

SWIMMING POOL EQUIPMENT & SUPPLIES SWIMMING POOL SERVICE & REPAIR HOT TUBS & SPAS-DEALERS EXCAVATING CONTRACTORS TOYS-RETAIL EDUCATIONAL TOYS AND GIFTS SWIMMING POOL RESURFACING SWIMMING POOL INSTALLATION SWIMMING POOL ENCLOSURES SWIMMING POOL COVER SALES & SERVICE NOODLES SWIMWEAR & ACCESSORIES SWIMMING POOLS - LEAK DETECTION & REPAIR SWIMMING POOL KITS SWIMMING POOLS- ABOVE GROUND SWIMMING POOLS & HOT TUBS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Hill Top Pools & Spas, Inc. sells the following brand(s): Hayward Pump, Hydropool Hot Tubs, Radiant Pool

Hill Top Pools & Spas, Inc. offers the following product(s): Hot Tubs, Melissa & Doug Toys, Pool Chemicals, Pool Toys & Grilling Accessories, Spas , Swimming Pools

Service Area
Hill Top Pools & Spas, Inc. provides their services in MAINE.
Industry Tips
Buying a Hot Tub or Spa Buying a Swimming Pool Hiring an Excavating Contractor Read Before You Sign Swimming Pool Contractors, Dealers & Designers

Customer Review Rating plus BBB Rating Summary

Hill Top Pools & Spas, Inc. has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.