BBB Business Review

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This business is not BBB accredited.

Boston Common Press

Phone: (617) 232-1000 Fax: (617) 232-1572 17 Station St, Brookline, MA 02445 http://www.cooksillustrated.com View Additional Web Addresses


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Description

Boston Common Press is a publishing company for two magazines. The magazines are Cook's Illustrated and Cook's Country. BCP also have 3 premium website memberships, Cooksillustrated.com, Cookscountry.com and Americastestkitchen.com


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Boston Common Press include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 109 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

109 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 54
Delivery Issues 26
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 109

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning consumers receiving unsolicited, unrequested books from the business with an invoice requesting payment. Consumers state that the business sends them a book and an invoice when in fact the consumer never requested any merchandise from the business. Some complaints are responded to by the business indicating that the consumer “requested” the book when signing up for a free trial, however the consumers were unaware or not informed that doing so would enroll them in a monthly club and an accompanying recurring monthly charge. Consumers indicate that they want cancellation of the “membership” and removal of contact information from the businesses database as well as the business to cease sending books and invoices. On 12/16/2014 BBB sent written notice to Boston Common Press identifying the potential pattern of complaint with a request for a business response.

On 1/7/15 the business responded to BBB with information regarding notices relayed on the business website informing consumers that enrolling in the FREE 14- Day Free Trial membership  or signing up for  a FREE TRIAL issue of Cook's Illustrated automatically enrolls the customer in an AUTOMATIC RENEWAL PROGRAM. The notice indicates that a consumer may cancel at any time during their subscription by contacting customer service at 1-800-526-8442.The business response did not address the issues identified by BBB as a Pattern of Complaints.  For complaints of this nature, the business does respond to the consumer through BBB that “We do apologize for the inconvenience.  This balance has been cleared from your account, and you are not responsible for any payment.  Your account has been closed, and you will not be sent any future products or correspondence”

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Boston Common Press
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 16

Additional Information

BBB file opened: March 21, 2005 Business started: 01/01/1993 in MA Business incorporated 01/01/1993 in MA
Type of Entity

Corporation

Business Management
Mr. Christopher Kimball, President
Contact Information
Principal: Mr. Christopher Kimball, President
Number of Employees

148

Business Category

PUBLISHERS-PERIODICAL Periodical Publishers (NAICS: 511120)

Alternate Business Names
America's Test Kitchen Cook's Country Magazine Cook's Country TV Cook's Illustrated
Additional Information

BBB contacted the business on 1/6/2015 and 1/16/2015 requesting information regarding ownership, operations, and copies of printed literature and contracts.  Though the business did respond to BBB on 2/13/2015, as of 2/25/2015 the business did not provide the requested information or materials.


Customer Review Rating plus BBB Rating Summary

Boston Common Press has received 3.76 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.