This business is not BBB accredited.
Phone: (617) 232-1000 Fax: (617) 232-1572 17 Station St, Brookline, MA 02445 View Additional Web Addresses
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Boston Common Press is a publishing company for two magazines. The magazines are Cook's Illustrated and Cook's Country. BCP also have 3 premium website memberships, Cooksillustrated.com, Cookscountry.com and Americastestkitchen.com
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Boston Common Press include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 109 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||109|
Additional Complaint Information
According to BBB files this business has a pattern of complaint concerning consumers receiving unsolicited, unrequested books from the business with an invoice requesting payment. Consumers state that the business sends them a book and an invoice when in fact the consumer never requested any merchandise from the business. Some complaints are responded to by the business indicating that the consumer “requested” the book when signing up for a free trial, however the consumers were unaware or not informed that doing so would enroll them in a monthly club and an accompanying recurring monthly charge. Consumers indicate that they want cancellation of the “membership” and removal of contact information from the businesses database as well as the business to cease sending books and invoices. On 12/16/2014 BBB sent written notice to Boston Common Press identifying the potential pattern of complaint with a request for a business response.
On 1/7/15 the business responded to BBB with information regarding notices relayed on the business website informing consumers that enrolling in the FREE 14- Day Free Trial membership or signing up for a FREE TRIAL issue of Cook's Illustrated automatically enrolls the customer in an AUTOMATIC RENEWAL PROGRAM. The notice indicates that a consumer may cancel at any time during their subscription by contacting customer service at 1-800-526-8442.The business response did not address the issues identified by BBB as a Pattern of Complaints. For complaints of this nature, the business does respond to the consumer through BBB that “We do apologize for the inconvenience. This balance has been cleared from your account, and you are not responsible for any payment. Your account has been closed, and you will not be sent any future products or correspondence”
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Type of Entity
Business ManagementMr. Christopher Kimball, President
Number of Employees
PUBLISHERS-PERIODICAL Periodical Publishers (NAICS: 511120)
Alternate Business NamesAmerica's Test Kitchen Cook's Country Magazine Cook's Country TV Cook's Illustrated
BBB contacted the business on 1/6/2015 and 1/16/2015 requesting information regarding ownership, operations, and copies of printed literature and contracts. Though the business did respond to BBB on 2/13/2015, as of 2/25/2015 the business did not provide the requested information or materials.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview