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Find a Location

Toast, Inc. has 1 locations, listed below.

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    Business ProfileforToast, Inc.

    Point of Sale Systems
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.32/5stars

    Average of 82 Customer Reviews

    Customer Complaints

    228 complaints closed in last 3 years

    70 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2016

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Toast’s restaurant POS system and restaurant software helps restaurants improve operations, grow revenue, and gain more business insight. Toast’s mission is to enable the best possible restaurant guest experience by partnering with our customers to tackle the unique challenges of the restaurant environment. With integrated online ordering software, digital loyalty programs, digital gift cards, restaurant inventory reporting, and restaurant sales reporting, Toast combines several restaurant tools into one modern point of sale.


    Products & Services

    Restaurant POS System, Online Ordering System, Restaurant Loyalty Programs, Digital & Physical Restaurant Gift Card Programs, Kiosk Software

    Business Details

    Location of This Business
    401 Park Dr Ste 801, Boston, MA 02215-3325
    BBB File Opened:
    7/1/2016
    Years in Business:
    12
    Business Started:
    12/22/2011
    Business Incorporated:
    2/8/2012
    Accredited Since:
    7/1/2016
    Type of Entity:
    Corporation
    Number of Employees:
    245
    Alternate Business Name
    • Toasttab.com
    Business Management
    • Mr. Brian Elworthy, Legal Counsel
    Contact Information

    Principal

    • Mr. Brian Elworthy, Legal Counsel

    Customer Contact

    • Mr. Nathan Flanagan, Customer Service Specialist
    Additional Contact Information

    Email Addresses

    Customer Complaints

    228 Customer Complaints

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    Customer Reviews

    82 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Drew R

    1 star

    08/19/2024

    I was employed with Toast for six months. When I first started, I had friends in class from other businesses that Id formerly worked with. The training class itself was very unprofessional and the trainer was a retired teacher that didnt have any passion for teaching left. sadly, that showed every single day EVERY clarifying question seemed to upset the teacher, and teacher every day got more and more frustrated, until one day the class stopped asking questions. Why Im writing the review is that my supervisor ***** had job duties that included meeting with me on a weekly basis for coaching. The first 90 days of employment she met with me 4 times. After a certain point I started recording how many sessions she was skipping so I could bring it forward. I met with the director, who then sat in on our video call - it was weird how completely different supervisors attitude was. A week later the director met with me and simply said - some people are like oil and water. He didnt review the situation, he just simply put me away from my friends on another team. One week later they wrote me up for behavior and metrics. The metrics were not established until a week prior, and others on the team were lower than me. The Director also let me know that the reason for the write up is that I hurt an employees feelings when they transferred a call to me - he said it made her have suicidal thoughts and she thought about quitting the job. I was not sure what to say so I didnt say anything. Looking back I hope the Director understands what circle of control is, and that I cannot be held accountable for someone else having sad thoughts. If Im incorrect - then Id like to state to the Director- please know that you made me have similar thoughts. *** developed strong panic attacks due to this situation. This job has no balance, and is not good for anyone having mental health issues.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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