Business ProfileforBoston Standard Plumbing & Heating

Due to my experience, I do not recommend Boston Standard Company (BSC) and would avoid using their services. I called BSC in May 2022 to service my parent in-law's property in South Boston due to the upcoming heat wave. In my initial phone call with BSC I stated a few variables to why the **** was not properly delivering cool air (there is a small leak present in the system and I knew the refrigerant was low because it was last recharged 3-years prior). The system was also short cycling so I requested that the technician look at the **** compressor. I transferred photos and information of the major system components (covered and uncovered). The technician arrive 4 days later and on the day of the service (middle of the day, Friday) - I was charged $148.48 for the service technician to perform a diagnostic. The only information the technician was able to tell me was exactly the information I gave in the initial phone screening. He was also unable to find the leak in the system. I upgraded the thermostat on June 25, 2022 (after the service call) and I could clearly see that the thermostat wiring was causing the short cycling for the **** compressor (rapid turning on an off). I had the exact same panel exposed (indoors and at the main unit) when the **** tech was onsite and I doubt he even looked at the unit because of how obvious it would be to cause the issue(s) I described.The only performed work was a 1.5lb refrigerant recharge on the system for $987... I know because I'm in the industry that the refrigerant itself costs approximately $2 to $4 per pound (even ****** it). All of the required tools cost $150 brand new. I had the technician go ahead and recharge the system due to the upcoming heat wave (the next day) for my elderly parent in-laws. This is a ludicrous amount to charge customers for any amount of refrigerant to be added. I am under the impression they were charging insane amounts to customers because of the upcoming first real heat wave of 2022.