Business ProfileforJohn Cooper Paving and Sealing, Inc.

Driveway installed on 5/6/22. Cost of $8,700.00 after ****** Cooper dropped her price. Ongoing issues with the material breaking down to gravel. Visits from Owner's ****** and **** Cooper. Patch fix 9/30/22 Patch fix 6/20/23 and sealcoating 6/29/23. We have complained the material is no good, continues to breakdown. 5/9/23 another visit from ****** and **** on 5/31/23 to assess the poor material, they sent two of their employees to our home 6/1/23, and I quote from their employees the material is no good, it is not binding I shared that assessment with ****** Cooper who claimed her labors should not talk to me, and they know nothing. If these two employees are good enough to be: employees, on the original installation crew, asked by the boss to go out and assess the driveway and install driveways for a living, I would think their opinion, expertise would have merit. As they came to the same conclusion my wife and I have for over a year. I text ****** Cooper on 7/11/23 with pictures to let her know the patch fix after patch fix and seal coat did not work. I got Who am I speaking to I guess she deleted my name and number from her cell phone, we then had a quick call.After our call she sent me a text that was intended for her Admin Assistant Could you please put day (Which is ****) from ******* paperwork in the Redbook I cant get rid of that FG customer. Unprofessional, Unethical text. Clearly her plan was to ignore me, the mess she has caused and move on with her life (as she has done to others as noted on Yelp, BBB). Now that she has shown her true colors which contradicts what she advertises in her Brochure. Her s**** *** leave the customer with a mess and we go into the "REDBOOK" to be ignored and she takes our money. 7/12/23 another visit from ****** and ****. My wife and I explaining the same story, we never had any issues with the previous driveway for 22-years. The issue, as we all know, is the material ****** used, we paid for a new driveway not a patch after patch embarrassment. **** explained ANOTHER FIX, he could saw cut near the walkway, leave the asphalt (bad material) from the entrance to the walkway and redo the walkway to the garage. AGAIN, we paid for a new driveway not another patch fix, and have no confidence they know what they are doing. We explained that the seem between the proposed repave and leaving the bad asphalt from the entrance to the walkway would eventually separate and water would get in and it would sink, and we would be left with another mess. ****** stood in front of the garage door and said, so what do you think the problem is. CLEARLY, she hears what she wants, she said she would email me a *** (Scope of Work) which should explain how they plan to do to fix this. I explained to them I looked at her competitors driveways in Pembroke (and others) that were installed around the same timeframe, 5/22 and sealed in 6/23 also with a side entrance garage and there were no issues. ****** got so angry and walked away in the middle of the conversation, **** ran after her and they left. 8/11/23 ****** emailed the *** to outline how they plan to fix all their mistakes. Saw cut and replace a portion of the driveway and leave the bad material in entrance to the walkway. The unethical part is the last sentence. Upon completion of the above work, it is mutually agreed upon by both parties, that **** Cooper ************************************************ **** will no longer be responsible for further repairs or repaving or sealing at this site and stating please sign. We are left with a mess, patch jobs and being held hostage to sign a useless ***. She is clearly trying to get out of her WARRANTY/LIABILITY. This is Unprofessional, Unethical and not sure How and Why a Company like this is a member of the BBB. We informed ****** we are not signing anything that relieves her from her warranty/liability our requests for a refund were ignored twice until the 3rd time 9/13/23 which was a no from ****** Cooper.