BBB Business Review

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This business is not BBB accredited.

Pond Cove Millwork, Inc.

Phone: (207) 773-6819 View Additional Phone Numbers 53 Wallace Ave, South Portland, ME 04106

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Pond Cove Millwork, Inc. is an architectural woodworking company that specializes in shopdrawing, fabrication, prefinishing and installation for both commercial and residential. The company is also known as Pond Cove Paint & Supply Co. and offers Pratt & Lambert Paints, M.L. Campbell Lacquers, stain and pigments, lacquer matches, and professional advice on decorating. They stock a variety of tools and sundries for decorating and painting as well as Kremlin Sprayers and Indasa sandpaper. The company was established and incorporated in Maine in 1967. The company employs 55 people. Mr. George W. Gagnon, Jr. is the Owner of the company. Any questions or problems may be directed to the attention of Mr. Gagnon.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pond Cove Millwork, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pond Cove Millwork, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1988 Business started: 01/01/1967 in ME Business incorporated 06/12/1967 in ME
Type of Entity


Business Management
Ms. Tracy Chadbourne, Owner Ms. Fran Gagnon, Receptionist Mr. George W. Gagnon Jr., Owner
Contact Information
Principal: Ms. Tracy Chadbourne, Owner
Principal: Ms. Fran Gagnon, Receptionist
Principal: Mr. George W. Gagnon Jr., Owner
Number of Employees


Business Category


Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.