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Find a Location

Boston Best Rate Movers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Boston Best Rate Movers

      252R Calvary St Waltham, MA 02453-8366

      BBB Accredited Business
    • Boston Best Rate Movers

      26 Lincoln Street Boston, MA 02135

      BBB Accredited Business

    Business ProfileforBoston Best Rate Movers

    Moving Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.83/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/12/2015

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Boston Best Rate Movers is a moving company in Allston, Massachusetts, that specializes in local and long-distance moves.

    Products & Services

    Packing supplies

    Business Details

    This is a multi-location business.

    Find a Location

    Boston Best Rate Movers has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Boston Best Rate Movers

        252R Calvary St Waltham, MA 02453-8366

        BBB Accredited Business
      • Boston Best Rate Movers

        26 Lincoln Street Boston, MA 02135

        BBB Accredited Business
      Location of This Business
      252R Calvary St, Waltham, MA 02453-8366
      BBB File Opened:
      7/16/2008
      Years in Business:
      19
      Business Started:
      1/1/2005
      Business Incorporated:
      11/15/2007
      Accredited Since:
      12/12/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      16
      Alternate Business Name
      • Flat Rate Moving & Storage, Inc.
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:30 PM
      T:
      8:30 AM - 5:30 PM
      W:
      8:30 AM - 5:30 PM
      Th:
      8:30 AM - 5:30 PM
      F:
      8:30 AM - 5:30 PM
      Sa:
      9:00 AM - 4:00 AM
      Su:
      Closed
      Business Management
      • Ms. Amy Razad, Customer Service Representative
      • Mr. Jason Gonzales, Customer Support Manager
      Contact Information

      Principal

      • Ms. Amy Razad, Customer Service Representative

      Customer Contact

      • Ms. Amy Razad, Customer Service Representative
      • Mr. Jason Gonzales, Customer Support Manager

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I got a quote on line for 500-900$. I made sure that was going to be the price when he arrived. I told the head guy that a company was helping me pay.After everything was moved he waited until the company that was paying only had 10 min to pay to present the bill of almost 1600 dollars. He lied to them and told the company he expkained everything to me which nothing was said, except that it would be more towards the 800 dollars. Then he talked about a half truck vs a whole truck- nothing said about that! etc.. every time I tried to speak up and tell the truth he told me to " be quiet"! Then he kept degrading me and saying if you hire movers you should have toe money- well we did until they charged us double! so the company that was helping me pay had to look for funds while I felt threatend in my New apartment because he kept degrading me and wouldnt leave without payment, not even stand outside. I even gave them cold drinks and long lunches on my time. This isnt right! They should be held to the contract!
      Read More

      Customer Reviews

      23 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Den S

      1 star

      12/06/2023

      Broken crates; broken plates; broken candleholders. Although I uploaded the entire inventory of my move to the company's website, they underestimated the time of the move by nearly double what it actually took (my estimate was 3 hours, the total time was 5.5). Not only did the move take far longer than estimated, it also cost me far more than the price quote I was given because the customer pays by the hour! The most infuriating thing was that the additional time was due to the fact that Boston Best Rate Movers sent a gigantic truck that couldn't fit in the driveways of either the pickup location or drop-off location, even though I requested a move for a "studio or 1 bed apartment" and had provided the entire inventory of my move, which made it obvious I didn't need an extremely large truck. This cost more money and time than expected and left me with multiple broken items - I highly recommend hiring a different company that provides more accurate price quotes for their services.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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