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BBB Accredited Business since

Philips Lifeline

Phone: (800) 543-3546 Fax: (888) 820-2454 111 Lawrence St, Framingham, MA 01702 http://www.lifelinesys.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Philips Lifeline provides elderly individuals with health or physical disability limitations with home emergency assistance. Lifeline subscribers wear a personal help button that sends a radio signal to a communicator connected to their phone line.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Philips Lifeline meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Philips Lifeline include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 10
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 15
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Philips Lifeline
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 8
Total Customer Reviews 12

Additional Information

BBB file opened: February 13, 2002 Business started: 01/01/1974 in MA Business incorporated 01/01/1974 in MA
Type of Entity

Corporation

Business Management
Ms. Beth Hamre, Supervisor Customer Service Operations
Contact Information
Principal: Ms. Beth Hamre, Supervisor Customer Service Operations
Related Businesses
Philips Electronics North America Corporation
Number of Employees

800

Business Category

MEDICAL ALARMS, SYSTEMS & MONITORING SENIOR CARE INFORMATION AND RESOURCES SENIOR SPECIALTY SERVICES SENIOR/ELDER CARE Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (NAICS: 423450)

Hours of Operation
Services available 24 hours a day, 7 days a week
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Medical Alarms, Systems & Monitoring

Customer Review Rating plus BBB Rating Summary

Philips Lifeline has received 4.58 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.