Business ProfileforAmerican Sleep Therapy, LLC

On Oct 1, 2023, my significant other and I went to ********* in *************. Checking out all the vendors, we came across American Sleep Therapy (AST) selling their mattresses. My S.O. convinced me to stop and take a look as we were looking to change our mattress at home to a softer, more comfortable one. We were approach by one of their sales associates (don't remember his name), an older man who raved about the products. My S.O. and I ended up choosing a split ****** ***** mattress. We were directed to *** (***************************) to complete the sales transaction. *** told us we would have 90 days to either swap or return the mattress if we weren't satisfied. It took just over a month for the mattress to get delivered. Within a month of having the mattress, I find that I wake up aching and in pain every day and it smelled bad. My S.O. put baking soda and lysol on the mattress to kill the chemical scent, but both of us are still waking up aching. It wasn't until we wanted to return the mattress that we noticed the receipt states "All show sales are final" at the bottom (it wasn't there when I signed it). My S.O. has been in contact with AST since Dec 2023 to have a mattress replaced in case there was a mix-up in the warehouse from the ***** mattress. We were told the mattress will be replaced. It's been months and until my S.O. reaches out to AST, we don't hear anything from anyone about when the mattress will be getting replaced. Yet, I'm still unable to sleep well and get up with lots of aches and pains. We're paying for the mattress and want the issue resolved. I prefer to return the mattress and get my money back as my S.O. and I were assured that we would love the mattress, have the best night sleep, and never need another mattress. We HATE the mattress, aren't able to sleep well because we're both having aches and pains in our joints and muscles, and need a whole different mattress. Will someone please assist us with this issue? We will NEVER recommend AST.