Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

RL Sanborn Masonry

Phone: (207) 619-7473 1124 Brighton Ave. Suite 43, Portland, ME 04102 http://www.rlsanborn.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

RL Sanborn Masonry offers all masonry services to both residential and commercial clients. The company does stonework, fireplace construction and repair, walkways, patios, chimneys, and barbeque construction.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that RL Sanborn Masonry meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for RL Sanborn Masonry include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on RL Sanborn Masonry
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: July 20, 2012 Business started: 07/20/1983 in ME Business started locally: 07/20/1983 Business incorporated 04/04/2008 in ME
Type of Entity

Corporation

Business Management
Mr. Rick Sanborn, Owner
Contact Information
Principal: Mr. Rick Sanborn, Owner
Number of Employees

5

Business Category

MASON CONTRACTORS CHIMNEY BUILDERS & REPAIRERS CHIMNEY RELINING FIREPLACES PATIO BUILDER WALKWAY DESIGN CONCRETE CONTRACTORS BUILDING RESTORATION & PRESERVATION STAIR BUILDERS STONE & BRICK CONTRACTORS SIDEWALKS & WALKWAYS RETAINING WALLS CONCRETE REPAIR/LEVELING STUCCO & EXTERIOR COATING CONTRACTORS FOUNDATION REPAIR & HOUSE LEVELING All Other Specialty Trade Contractors (NAICS: 238990)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash
Checks
Money Orders
Visa
MasterCard
Discover
Industry Tips
27 Questions For Home Owners Finding a Reliable Concrete Contractor Hiring a Mason Read Before You Sign

Customer Review Rating plus BBB Rating Summary

RL Sanborn Masonry has received 4.9 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.