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          Find a Location

          Liberty Mutual Group has 994 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileLiberty Mutual Group

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Alert:
            Please note that BBB does not handle complaints regarding the outcome of an insurance claim. 

            If your dispute is regarding the outcome of an insurance claim, you will need to contact your local Division of Insurance.

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Minnesota Department of Commerce vs. LM Insurance Corporation

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            As of October 16, 2023, Liberty Mutual has agreed to pay approximately $7.7 million to 86,506 policyholders for auto and homeowner insurance policies as a result of an investigation by the Department of Commerce, which alleged that Liberty Mutual violated several state insurance regulation laws. The consent order involves Liberty Mutual Insurance Company and several other subsidiaries of Liberty Mutual that are licensed to do business in Minnesota. 

            See all additional business information

            Contact Information

            175 Berkeley St

            Boston, MA 02116-5066

            Get Directions
            Visit Website
            Email this Business
            (800) 344-0197

            Customer Reviews

            1.08/5

            Average of 1,586 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,654 complaints closed in last 3 years

            941 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 4/26/1931

            Years in Business: 112

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.  "Helping people live safer, more secure lives" since 1912.

            Products & Services

            Car Insurance, Motorcycle Insurance, Personal Liability Protection, Homeowners Insurance, Renters Insurance, Condominium Insurance, Personal Liability Protection, Flood Insurance, Identity Fraud Expense Coverage, Commercial Insurance

            Business Details

            This is a multi-location business.

            Find a Location

            Liberty Mutual Group has 994 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              175 Berkeley St, Boston, MA 02116-5066
              Email this Business
              BBB File Opened:
              4/26/1931
              Years in Business:
              112
              Business Started:
              1/1/1912
              Business Incorporated:
              11/28/2001
              Accredited Since:
              4/26/1931
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              • The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.
              Type of Entity:
              Corporation
              Number of Employees:
              45000
              Alternate Business Name
              • Safeco Insurance Company of America
              • Safeco Insurance Company of Illinois
              • Safeco Insurance Company of Indiana
              • Peerless Insurance Company
              • Peerless Indemnity Insurance Company
              • The Netherlands Insurance Company
              • Liberty Mutual Insurance Group
              • Liberty Mutual
              • America First Insurance
              • Colorado Casualty
              • Golden Eagle Insurance
              • Indiana Insurance
              • Liberty Agency Underwriters
              • Liberty Northwest
              • Montgomery Insurance
              • Ohio Casualty
              • Helmsman Management Services
              • Liberty International Underwriters
              • Liberty Mutual Surety
              • LMG Property
              • Summit Holdings Southeast
              • Liberty Mutual Group Asset Management Inc.
              • Liberty Mutual Insurance Company
              • Liberty Mutual Fire Insurance Company
              • LM Insurance Corporation
              • The First Liberty Insurance Corporation
              • Liberty Insurance Corporation
              • Liberty Insurance Underwriters, Inc.
              • Employers Insurance Company of Wausau
              • Wausau Business Insurance Company
              Business Management
              • Mr. Alan Schlosberg, General Manager, Service
              • Ms. Krista A. Young, Consultant
              • Mr. David Long, President & CEO
              • Ms. Darline Arias, Manager
              Contact Information

              Principal

              • Ms. Krista A. Young, Consultant
              • Mr. David Long, President & CEO
              • Ms. Darline Arias, Manager

              Customer Contact

              • Ms. Krista A. Young, Consultant
              Additional Contact Information

              Fax Numbers

              • (603) 422-7900
                Other Fax
              • (208) 344-0356
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2,654 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/07/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I filed a claim for ceiling damage on or before January 20, 2024. A water restoration company was sent to my home and determined that the damage was the result of ice dams that had formed in the attic. The recommendation was to have additional turbines placed on the roof and to of course have the ceiling drywall replaced. A local adjuster from Safeco came out the end of January to assess the damage. I was given a partial payment of $694.13 on February 2, 2024. The total claim was for $3,555.37 less my $1,500 deductible. I was advised by ***************************, adjuster, that money was being withheld due to a burst pipe. Since the damage was totally contained in the attic, I challenged this statement since there are no pipes in the attic. I filed a claim with the ******** Department of Insurance, and after their review, I was denied assistance. I again spoke with ****************, and she informed me that once the work was completed, additional monies would be released. I had the work completed on March 9, 2024 and sent her an invoice. I waited for 2 weeks and then called ****************. She stated she never received an email from me. Her Supervisor, *************************, responded to the email I sent her after I contacted Corporate. I made several attempts to send the email to **************** and waited for a response. When I didnt get a response, I contacted her Supervisor again but have yet to hear back from her. I then was given a different email by ****************, and sent the email to that address as well. I have yet to receive a response from either party. I cant reach the Supervisor by phone because every time I try to call, it rings once and then Im disconnected. I have never been treated so unfairly and ignored by an insurance company in my life! I feel like Im being punished for contacting Corporate. I am just trying to get reimbursed for money I spent for repairs that were not caused by any fault of mine.
              Read More
              Read 2653 More Complaints

              Customer Reviews

              1,586 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              EZ H

              04/23/2024

              The worst and Im a former USAA customer so that should tell you that my on going experience with Safeco insurance is the most horrid experience Ive ever had. I dont even give them one star, I just had to hit one just to give my review. So anyway Ive faithfully paid my insurance on three vehicles since January of last year. Ive always had the three insured and in the last two months Ive been threatened with or been unrightfully suspended because the state says for a one month period last year one of my vehicles wasnt covered and all the state needs is a piece of paper with 12 requirements stating I have insurance. The declaration page and hard copies (you know proof of insurance) for all three vehicles will NOT work (SHAME ON YOU TOO **************** I PAY YOUR TAX TO DRIVE! I also pay my bill and cant get anyone at Safeco on the phone and my insurance agent has absolutely no power here. Ive been suspended for 4 days now AFTER TRYING TO FIX THIS FOR OVER A WEEK and it seems Safeco doesnt give a c*** Prove me wrong. Am I going to get a rebate? What kind of protection from this do I have?? Is anyone in charge going to put contingencies in place so this doesnt happen again or if something like this happens, not to just deal with it with zero care and by email only. Im not making a claim. I just need this piece of paperwork. Why cant you answer your phone and do what I pay you for so I can drive. Why do you connect me back to my agent from another company that doesnt have your power in this matter?? Do better. Im looking for better insurance right now but in a state where its mandatory insurance is more like forced extortion just to be able to drive just so you can pay that extortion to them and cold hearted companies that only seem to want my money, that they still take even though Im suspended because of them. Horrible experience!!! No stars!!! Thanks! But no thanks.
              Read 1585 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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