Massachusetts Business Association (MBA) specializes in providing and administrating group benefits to individuals and small businesses. For an annual fee members are enrolled in products best suited for their needs. As advocates for small business, MBA regularly provides testimony at the State level on behalf of our members. Additionally, they are represented on a number of Boards of Directors and respected Committees and Organizations to provide for and speak to the best interests of our clients.

Products & Services

Healthcare (group and non-group), Dental (group and voluntary), Life (group and non-group), Disability (group, non-group and voluntary), Long Term Care (special discounts apply), Integrated Solutions (Payroll, HRA, HSA, Section 125 plans, etc.)

Business Details

This is a multi-location business.

Location of This Business

135 Wood Rd, Braintree, MA 02184-2501

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BBB File Opened:

11/5/2004

Years in Business:

Business Started:

1/1/2001

Business Incorporated:

1/24/2002

Accredited Since:

6/9/2010

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Limited Liability Company (LLC)

Number of Employees:

Alternate Business Name

Health Services Administrators
NFP Health

Hours of Operation

Primary

M:: 8:30 AM - 5:00 PM
T:: 8:30 AM - 5:00 PM
W:: 8:30 AM - 5:00 PM
Th:: 8:30 AM - 5:00 PM
F:: 8:30 AM - 5:00 PM
Sa:: Closed
Su:: Closed

Business Management

Jeff Rich, CEO
Laura Wood, Principal

Contact Information

Principal

Laura Wood, Principal

Customer Contact

Jeff Rich, CEO
Laura Wood, Principal

Additional Contact Information

Fax Numbers

(781) 848-7020
Primary Fax
(978) 663-5431
Other Fax

Phone Numbers

(877) 777-4414
Other Phone
(781) 228-2222
Other Phone

Email Addresses

Email this Business
Primary

Website Addresses

Customer Complaints

1 Customer Complaints

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Most Recent Customer Complaint

01/19/2023

Complaint Type:: Product Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

The merchant demands up front electronic withdrawal for payment but refuses to refund me in the same manner when a refund is due. Thus, they significantly stall the process of a refund by writing a physical check. Additionally, per their internal policies they only cut refund checks on certain dates further delaying refund.In my case its questionable that I should have been charged in the first place, but I did inform them of the erroneous charges. Though they have agreed to refund me by physical check its wrongful of this merchant to withhold funds for any amount of time. They should promptly refund me in the same manner as it was deducted.This impacts me adversely were as I need to pay other bills and may have to pay service fees due to a shortage of funds.

Customer Reviews

2 Customer Reviews

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Most Recent Customer Review

Jo R

09/15/2023

Was shocked to find out we have been charged an extra $5 "service fee". Uh, for what? We were never notified beforehand and thought perhaps my bill was received late and it was a $5 late fee. Wrong..... When I called I was told it was due to cost of everything going up. Seems like a greedy excuse just to pass costs on to the customer. I was under the impression that brokers are already paid through commission and don't understand how businesses can just add on random fees.

HSA Insurance Response

09/18/2023

Dear ***************, Thank you for sharing your feedback. We truly value your loyalty as a customer since 2016, and we fully understand that increases in costs can be frustrating. In 2023, HSA Insurance introduced a $5.00 monthly service fee to ensure that we can consistently deliver the highest level of service to our clients. This fee is intended to cover the rising costs associated with maintaining and improving our technology and infrastructure, ensuring that we can continue to provide you with the quality service you deserve. This fee is unrelated to how our brokers are paid. I hope this clarifies your concern. If you have any further questions or require additional information, please don't hesitate to reach out to me directly at ************. Sincerely, *************************** Operations Manager

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