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          InsureMyTrip has 1 locations, listed below.

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            Business ProfileforInsureMyTrip

            Travel Insurance
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/18/2003

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            InsureMyTrip.Com provides travel insurance.

            Business Details

            BBB File Opened:
            9/18/2003
            Years in Business:
            23
            Business Started:
            6/1/2000
            Business Incorporated:
            2/4/2005
            Accredited Since:
            9/18/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            50
            Alternate Business Name
            • IMT Services Corporation/Insure My Trip.com
            • InsureMyGroup.com
            • TripStuff.com
            Hours of Operation

            Primary

            M:
            7:00 AM - 12:00 AM
            T:
            7:00 AM - 12:00 AM
            W:
            7:00 AM - 12:00 AM
            Th:
            7:00 AM - 12:00 AM
            F:
            7:00 AM - 12:00 AM
            Sa:
            9:00 AM - 9:00 PM
            Su:
            9:00 AM - 9:00 PM
            Business Management
            • Mr. James Grace, President/CEO
            • Mr. Mike Jones, Director of Customer Care
            Contact Information

            Principal

            • Mr. James Grace, President/CEO

            Customer Contact

            • Mr. Mike Jones, Director of Customer Care
            Additional Contact Information

            Fax Numbers

            • (401) 921-4528
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Is travel insurance right for you?

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/27/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Resolved
            I had purchased travel insurance for my trip to Congo DR in September through InsureMyTrip. I purchased flight tickets on June 11th, 2023 and then on 8/8/23, I also purchased the travel insurance. My trip was from Sept. 9th through the 16th, 2023. On Sept. 9th, I had issues come up leading to not being able to catch the flight and I had to purchase a new flight which was about $850. I filed a complaint with InsureMyTrip that next day (9/10/23); and have still not heard anything back. I even followed up on my email on 9/19/23 and still no response. Also, it is not clear how to file a claim with them but I did eventually see the claims email which us what I used to send my request.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            S. H.

            08/26/2022

            I am requesting assistance in attaining the return of my trip insurance payment which was purchased on 1/17/20 (pre-pandemic). My wife and I are retired senior citizens (*** citizens) and were planning a 2020 fall trip to *******, ********, **************** Prior to the trip, the pandemic hit forcing ***************** to ban travel to Great Britain. Our flight to ****** was cancelled by a major ** airline. There were two other flights related to the trip which were reimbursed by the non-*** airlines. We also purchased a rail tour however the provider agreed to reimburse us our money if we agreed to sign a confidentiality agreement which we quickly accepted. We would be willing to sign a confidentiality agreement with InsureMyTrip if they would offer us the same opportunity. InsureMyTrip did issue a credit voucher however we are not able to use it because of health issues and concerns. The voucher states the voucher is transferable so if someone can assist us in finding a buyer we would certainly accept that option. The voucher is for $1,381.We do not understand why InsureMyTrip is not willing to reimburse customers their money since the company did not incur any out of pocket expense. I hope my money didn't end up as incentive pay for a senior officer.

            InsureMyTrip Response

            08/29/2022

            Thank you for reaching out. Your insurance ********* *** Travel Guard, issued a voucher for the premium to use on a future trip back in Sept 2020 since that is what they are offering to customers that had to cancel during the pandemic. The decision to reimburse you rather than provide a voucher would be with *** Travel Guard. I would be happy to reach out to them on your behalf since you purchased from our website to request a refund rather than the voucher. Please allow me a few business days to work with them on this exception. I will get back to you via the email you used in this message.

            Customer Response

            08/29/2022

            My wife and I can not thank you enough for responding to our request and we anxiously await a positive outcome to your request to *** Travel Guard. If you need any additional information from us please let us know. You have given us hope!

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            BBB Reports On

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