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Eastern Massachusetts, Maine, Rhode Island and Vermont

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BBB Accredited Business since

Vistaprint

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Phone: (866) 614-8004 95 Hayden Ave, Lexington, MA 02421 http://www.vistaprint.com

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Description

Vistaprint manufactures and personalizes various items including business cards, magnets, stamps, lawn signs, posters, T-shirts, invitations, and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vistaprint meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Vistaprint include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 291 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

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Customer Complaints Summary Read complaint details

291 complaints closed with BBB in last 3 years | 61 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 89
Billing/Collection Issues 54
Delivery Issues 35
Guarantee/Warranty Issues 6
Problems with Product/Service 107
Total Closed Complaints 291

Customer Reviews Summary Read customer reviews

133 Customer Reviews on Vistaprint
Customer Experience Total Customer Reviews
Positive Experience 34
Neutral Experience 4
Negative Experience 95
Total Customer Reviews 133

Additional Information

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BBB file opened: November 20, 2001 Business started: 01/01/1995 in MA Business incorporated: 01/27/2000 in DE
Type of Entity

Corporation

Ticker Symbol

VPRT

Business Management
Ms. Kaitlin Ambrogio, Public Relations Manager
Contact Information
Principal: Ms. Kaitlin Ambrogio, Public Relations Manager
Number of Employees

4,600

Business Category

IMAGE & GRAPHICS PRINTING E-COMMERCE DECALS BANNERS PRINTERS CHECKS-PRINTING RUBBER STAMPS PROMOTIONAL PRODUCTS POSTERS INVITATIONS & ANNOUNCEMENTS Advertising Material Distribution Services (NAICS: 541870)

Products & Services

Vistaprint offers the following product(s): Announcements, Banners, Brochures, Bumper Stickers - Oval, Business Card Holder , Calendars , Car Door Magnets, Checks , Clear Adhesive Hangers, Envelopes , Flip Books , Flyers, Folded Business Cards, Folders, Gift Certificates, Gift Tags, Hats, Holiday Flat Cards, Holiday Folded Calendar Cards, Holiday Folded Cards, Holiday Postcards , Invitations , Keychains, Lawn Signs , Letterhead, Loyalty Cards, Luggage Tags, Mailing Labels, Mouse Pads, Mugs, Multi Purpose Labels, Name Tags, Note Cards, Notebooks, Ornaments, Pens, Photo Books , Postcards , Posters, Rack Cards, Rubber Stamps, Sticky Notes, Tote Bags , T-Shirts - Ladies, Wallet Calendars

Method(s) of Payment
Visa
MasterCard
American Express
Discover Card
Check
Refund and Exchange Policy
The business states they are committed to customer satisfaction. They will reprint or refund the cost of any product that fails to meet our customers quality expectations. The business states they guarantee that you will be satisfied with the quality of our products. If you are not satisfied with any product, please contact Customer Support within 30 days of receiving your order. If you have not received your order by the time it was promised, please contact Customer Support within thirty days from the date it was promised to arrive.
Alternate Business Names
Vistaprint N.V. Vistaprint USA, Inc.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Vistaprint has received 4.12 out of 5 stars based on 133 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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