BBB Business Review

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This business is not BBB accredited.

Liftline Lodge

Phone: (802) 297-2500 Fax: (802) 297-1778 5 Village Lodge Rd, S Londonderry, VT 05155 https://book.stratton.com/ecomm/listings/supplierdetail/2624338/?supplierid=2660054&_ga=1.50339104.848014866.1425923438 View Additional Web Addresses


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Description

The Stratton Mountain Inn is a full service resort located on Stratton Mountain. The Stratton Mountain Inn is a Hotel that provides full banquet facilities and a full service restaurant. The company was established in 1962 in Vermont and incorporated in the year 2000 in Vermont. The company employs 75 people. Mr. Jim Heineman is the Vice President of Asset Management and Mr. David Batease is the General Manager. All complaints should be addressed to Mr. David Batease.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Liftline Lodge include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Liftline Lodge include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Liftline Lodge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1962 Business started: 01/01/1962 in VT Business incorporated 04/11/2014 in VT
Type of Entity

Corporation

Business Management
Mr. Jim Heineman, Vice President Management
Contact Information
Principal: Mr. Jim Heineman, Vice President Management
Number of Employees

75

Business Category

HOTELS MOTELS Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Industry Tips
Hotels Travel Agencies
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.