BBB Business Review

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This business is not BBB accredited.

Robinsons Hardware & Rental

Phone: (978) 562-7317 Fax: (978) 562-1120 View Additional Phone Numbers 31 Washington St, Hudson, MA 01749 View Additional Email Addresses View Additional Web Addresses

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Robinsons Hardware is a Family Owned and operated business.  We have succeeded for over 135 years by focusing on give our customers the service they deserve. Robinsons was opened in 1874 by John Henry Robinson and his brother John Holden Robinson.  In its early days it was primarily a general mercantile, what we might call a General Store today.  In 1931 the name was changed to Robinsons Hardware Company. 

On Labor Day weekend of 1963, Norm and Marion Underwood took over ownership of the company.  Coinciding with their acquisition of the company, they added a Tay-Lo Rental Franchise making them one of the very first franchisees of what would become known as Taylor Rental in 1965. 

We are now known as Robinsons Hardware & Rental and are run by Norm's three sons, Jeff, Dirk and Kim.  We have locations in Hudson and Framingham, MA and treat our employees and customers like family.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Robinsons Hardware & Rental include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Robinsons Hardware & Rental
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 13, 2002 Business started: 01/01/1963 in MA Business incorporated 01/01/1974 in MA
Type of Entity


Business Management
Mr. Kim E. Underwood, President
Contact Information
Principal: Mr. Kim E. Underwood, President
Number of Employees


Business Category


Products & Services

Robinsons Hardware & Rental sells the following brand(s): Benjamon Moore Paint, Honda power equipment, Jonsered Snowblowers, Redmax Power Tools, Stihl power Tools

Alternate Business Names
Robinsons Ace Hardware, Inc. Robinsons Ace Rental Place
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.