BBB Business Review
2 of 2 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Massachusetts Bay Trading Company is a web-based store specializing in a variety of Massachusetts products. The products include gifts, crafts, art, photographs, pottery, books, gourmet specialties, lobsters, greeting cards, lamps, jewelry, soaps, toys, collectibles, sports related items and corporate gifts. The company states that it ships throughout the USA and for some international sales. The company was established in Massachusetts in 2002. The company employs three people. Mr. Robert H. Nilsson is the President of the company. Any questions or problems may be directed to the attention of Mr. Nilsson.
Request a Quote
A BBB Accredited Business since
BBB has determined that Massachusetts Bay Trading Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Massachusetts Bay Trading Company include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert H. Nilsson, President
Number of Employees
GIFT BASKETS & PARCELS EDUCATIONAL TOYS AND GIFTS COLLECTIBLES GREETING CARDS-RETAIL JEWELRY-RETAIL GIFT SHOPS GIFT CERTIFICATES Gift, Novelty, and Souvenir Stores (NAICS: 453220)
Products & Services
Massachusetts Bay Trading Company sells the following brand(s): Anne C. Ross, Ebbeson Pottery, Massachusetts Bay Trading Co, Spencer Peterman Boards and Bowls, Steve Dunwell, Thomas Dunlay, Thomas Rebek, Townhouse Press, Williamsville Wax
Massachusetts Bay Trading Company offers the following product(s): Apparel, Books, Calendar Towels, Corporate Gifts, Fine Art Prints, Gift Baskets, Gifts and products related to New England, Hand-Blown Glass, Holiday Cards, Jewelry, Wooden Bowls and Boards
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states merchandise returns are normally accepted within 14 days of purchase. Please call or contact the company by email or letter for a return authorization. Returns should be sent by UPS or insured mail for your protection. Once the authorized return item has been received in its original condition, the business will refund your credit card, shipping and handling fees are not refundable. Custom items may be returned only in special circumstances and will incur a restocking charge. Examples of custom items include our tide clocks and other products with personalization options. Made-to-order items such as rugs will incur a 20% restocking fee. Food items cannot be returned.
The business states if you return a product that was offered with free shipping, our actual outbound shipping costs will be deducted from your return refund. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refundOrder Cancellations