This business is not BBB accredited.
Phone: (781) 916-9012 Fax: (781) 998-0593 120 Concord Rd, Weston, MA 02493
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Massachusetts Bay Trading Company is a web-based store specializing in a variety of Massachusetts products. The products include gifts, crafts, art, photographs, pottery, books, gourmet specialties, lobsters, greeting cards, lamps, jewelry, soaps, toys, collectibles, sports related items and corporate gifts. The company states that it ships throughout the USA and for some international sales. The company was established in Massachusetts in 2002. The company employs three people. Mr. Robert H. Nilsson is the President of the company. Any questions or problems may be directed to the attention of Mr. Nilsson.
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This business is not BBB accredited.
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Customer Complaints Summary
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Type of Entity
Business ManagementMr. Robert H. Nilsson, President
Number of Employees
GIFT BASKETS & PARCELS EDUCATIONAL TOYS AND GIFTS COLLECTIBLES GREETING CARDS-RETAIL JEWELRY-RETAIL GIFT SHOPS GIFT CERTIFICATES Gift, Novelty, and Souvenir Stores (NAICS: 453220)
Products & Services
Massachusetts Bay Trading Company sells the following brand(s): Anne C. Ross, Ebbeson Pottery, Massachusetts Bay Trading Co, Spencer Peterman Boards and Bowls, Steve Dunwell, Thomas Dunlay, Thomas Rebek, Townhouse Press, Williamsville Wax
Massachusetts Bay Trading Company offers the following product(s): Apparel, Books, Calendar Towels, Corporate Gifts, Fine Art Prints, Gift Baskets, Gifts and products related to New England, Hand-Blown Glass, Holiday Cards, Jewelry, Wooden Bowls and Boards
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states merchandise returns are normally accepted within 14 days of purchase. Please call or contact the company by email or letter for a return authorization. Returns should be sent by UPS or insured mail for your protection. Once the authorized return item has been received in its original condition, the business will refund your credit card, shipping and handling fees are not refundable. Custom items may be returned only in special circumstances and will incur a restocking charge. Examples of custom items include our tide clocks and other products with personalization options. Made-to-order items such as rugs will incur a 20% restocking fee. Food items cannot be returned.
The business states if you return a product that was offered with free shipping, our actual outbound shipping costs will be deducted from your return refund. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refundOrder Cancellations