Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Bernie & Phyl's Furniture

Additional Locations

Phone: (508) 286-4000 Fax: (508) 286-4040 View Additional Phone Numbers 308 E Main St, Norton, MA 02766 View Additional Email Addresses http://www.bernphyl.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Bernie & Phyl's Furniture (also doing business as The Convertible Castle, Inc.) is engaged in the retail sale of home furnishings and accessories.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bernie & Phyl's Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bernie & Phyl's Furniture include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 59 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

59 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 12
Problems with Product/Service 41
Total Closed Complaints 59

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Bernie & Phyl's Furniture
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 14

Additional Information

BBB file opened: November 19, 1986 Business started: 01/01/1983 in MA Business incorporated 01/01/1983 in MA
Type of Entity

Corporation

Business Management
Mr. Larry Rubin, Chief Financial Officer
Contact Information
Principal: Mr. Larry Rubin, Chief Financial Officer
Number of Employees

350

Business Category

FURNITURE DEALERS-RETAIL Furniture Stores (NAICS: 442110)

Products & Services

Bernie & Phyl's Furniture offers the following product(s): Furniture, Home accents, Mattresses

Hours of Operation
M: 7:00 AM - 5:00 PM
T: 7:00 AM - 5:00 PM
W: 7:00 AM - 5:00 PM
Th: 7:00 AM - 5:00 PM
F: 7:00 AM - 5:00 PM
S: 7:00 AM - 5:00 PM
Su: Closed
Method(s) of Payment
checks
Visa
Mastercard
Discover
American Express
Alternate Business Names
Bernie and Phyl's Furniture The Convertible Castle, Inc.
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Buying Furniture Finding a Reliable Furniture Store - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Bernie & Phyl's Furniture has received 3.68 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.