2 Customer Reviews
Review from Nicole M
1 star05/02/2024
If I could give 0 stars I would. My husband talked to the office manager about STOPPING an automatic oil delivery until the fall on March 18. Come to our surprise, they came and filled the tank 2 days ago. We did not authorize them to come out and fill the tank since it was ***** at the time and we were at a half a tank of oil. The manager sent my husband a reply email, stating that they will give us until October to pay this bill. 0 accountability for a mistake that was made on their end. We are NOT paying over $500 for an oil delivery we did not authorize. We now need to find a new Oil company. I'll never do business with them again.Review from Luke L
1 star01/27/2023
Daily prices have been nearly 1$ per gallon above average area oil companies. The closest competitor nearby is still 60 cents per gallon less than what Dupuis charges. During a time of economic hardship and when oil prices are around their highest it seems unethical to ***** to this degree. I understand its a full service company but I paid a separate charge for the service plan. I have been told by your representatives that lower price companies use additives to help achieve lower costs and this leads to problems with heating systems but in my years with this system I have only had to call for service while using Dupuis oil. Furthermore I received no alert once cap prices were available. I called before and was told they were not yet available. I am in the middle of my second year of a service plan and would expect to have been notified since Im under this agreement. Do not plan to renew unless changes happen.
Dupuis Oil Company Response
02/01/2023
Oil prices are all over the place do to market fluctuation and we are constantly trying to monitor and make adjustments. We are a full service oil company with very competitive prices and highly qualified service technicians providing 24/7 365 service. When comparing with other full service companies, not cash on delivery companies and when looking at the ********** oil price averages we feel our prices have been more than fair. Cap plans for customers were delayed this year (again due to market) but we did make them available upon customer request before the start of the heating season.
Customer Review Rating
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