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BBB Accredited Business since

Quality Floors Direct

Phone: (888) 703-5667 Fax: (508) 947-2229 View Additional Phone Numbers 11 Pattersons Brook Rd, West Wareham, MA 02576 http://www.qualityfloorsdirect.com


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Description

Quality Floors Direct specializes in retail and wholesale hardwood flooring, flooring sales and installation. They offer a variety of flooring including: hardwood, laminate, floating, pergo, alloc, mirage, armstrong, cork and Brazilian cherry.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quality Floors Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Quality Floors Direct include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Quality Floors Direct
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: May 19, 2004 Business started: 01/01/1999 in MA Business incorporated 04/10/2008 in MA
Type of Entity

Corporation

Business Management
Mr. Scott Brown, President
Contact Information
Principal: Mr. Scott Brown, President
Number of Employees

10

Business Category

FLOOR COVERINGS-CARPET, LINOLEUM, CERAMIC TILE, & LAMINATE FLOOR MATERIALS FLOOR LAYING, REFINISHING & RESURFACING FLOOR HARDWOOD Flooring Contractors (NAICS: 238330)

Products & Services

Quality Floors Direct sells the following brand(s): Amtico, Anderson , Appalachian, Armstrong, BR111, Bruce, Columbia , Earthwerks, HAWA, Lauzon, Mirage, Mullican, Owens, Pergo, Quick Step, Robbins, Scandian, Somerset, Teragren

Quality Floors Direct offers the following product(s): Ceramic Tile, Flooring Tools & Supplies, Hardwood Flooring, Laminate Flooring

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Online
Refund and Exchange Policy
This company states that their refund policy is as follows, We accept return up to 30 days after invoice with a 25% restocking fee. Special order products, finish, and moldings are not returnable.
Service Area
Quality Floors Direct provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DEDHAM, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, EAST BOSTON, GROVE HALL, HYDE PARK, JAMAICA PLAIN, MATTAPAN, MISSION HILL, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, TAUNTON, UPHAMS CORNER & WEST ROXBURY, MA.
Alternate Business Names
Sierra Flooring
Industry Tips
27 Questions For Home Owners Carpets and Rugs Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Quality Floors Direct has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.