BBB Business Review
BBB Accredited Business since
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Quality Floors Direct specializes in retail and wholesale hardwood flooring, flooring sales and installation. They offer a variety of flooring including: hardwood, laminate, floating, pergo, alloc, mirage, armstrong, cork and Brazilian cherry.
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A BBB Accredited Business since
BBB has determined that Quality Floors Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Quality Floors Direct include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Scott Brown, President
Number of Employees
FLOOR COVERINGS-CARPET, LINOLEUM, CERAMIC TILE, & LAMINATE FLOOR MATERIALS FLOOR LAYING, REFINISHING & RESURFACING FLOOR HARDWOOD Flooring Contractors (NAICS: 238330)
Products & Services
Quality Floors Direct sells the following brand(s): Amtico, Anderson , Appalachian, Armstrong, BR111, Bruce, Columbia , Earthwerks, HAWA, Lauzon, Mirage, Mullican, Owens, Pergo, Quick Step, Robbins, Scandian, Somerset, Teragren
Quality Floors Direct offers the following product(s): Ceramic Tile, Flooring Tools & Supplies, Hardwood Flooring, Laminate Flooring
Method(s) of PaymentCash
Refund and Exchange PolicyThis company states that their refund policy is as follows, We accept return up to 30 days after invoice with a 25% restocking fee. Special order products, finish, and moldings are not returnable.
Service AreaQuality Floors Direct provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DEDHAM, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, EAST BOSTON, GROVE HALL, HYDE PARK, JAMAICA PLAIN, MATTAPAN, MISSION HILL, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, TAUNTON, UPHAMS CORNER & WEST ROXBURY, MA.
Alternate Business NamesSierra Flooring
Industry Tips27 Questions For Home Owners Carpets and Rugs Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview