Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Village Stove & Fireplace

Phone: (508) 540-3400 Fax: (508) 540-3400 4 Alphonse Street Unit 10, East Falmouth, MA 02536

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Village Stove & Fireplace specializes in the sales, service and installation of stoves and fireplaces.  Selections include Gas Stoves, radiant Gas Fireplaces, Direct Vent Fireplaces and inserts, Vented and Vent-Free Gas Logs, Wood , Pellet Stoves and Fireplace Accessories. Also Patio Heaters, Fire Pit Tables and Bars, Chat Groups, Outdoor Kitchens, Gas and Pellet Grills and Smokers.The company offers delivery to Falmouth and the surrounding towns.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Village Stove & Fireplace meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Village Stove & Fireplace include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Village Stove & Fireplace
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 08, 2013 Business started: 11/01/2008 in MA Business started locally: 01/01/2008
Type of Entity

Sole Proprietorship

Business Management
Mrs. Rose Colombo, Owner
Contact Information
Principal: Mrs. Rose Colombo, Owner
Number of Employees


Business Category

FIREPLACES STOVES-WOOD, COAL, ETC. Masonry Contractors (NAICS: 238140)

Products & Services

Village Stove & Fireplace sells the following brand(s): Empire, Kingsman, American Hearth, Broilmaster Gas Grills, Emily Rose Collection, Empire Comfort Systems/White Mountain Hearth, Fire Magic, Marquis Collection by Kingsman, MHP Bravo, Monessen, Montigo Gas Fireplaces, Napoleon, Nordica, Outdoor Great Room, Pilgrim Hearth Acessories, RH Peterson, Traeger Pellet Grills, Valor, Valor Radiant Gas Fireplaces

Hours of Operation
M: Closed
T: 10:00 AM - 4:00 PM
W: 10:00 AM - 4:00 PM
Th: 10:00 AM - 4:00 PM
F: 10:00 AM - 4:00 PM
S: 10:00 AM - 3:00 PM
Su: Closed
Method(s) of Payment
Refund and Exchange Policy

Business States: Refunds are permitted prior to a product being installed. Once that product is installed, unless there is a defect that prevents the product from working properly, a charge to remove the product will be charged as well as a restocking fee. There are no refunds on "Special Order" items.


Customer Review Rating plus BBB Rating Summary

Village Stove & Fireplace has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.