BBB Business Review
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Buy The Fire is a family owned business specializing in selling, installing and servicing pellet, wood, gas, coal and electric heating appliances, chimney sweeping and inspections, relining chimney systems. There is a retail showroom
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A BBB Accredited Business since
BBB has determined that Buy the Fire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Buy the Fire include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMs. Diane M Ferry, Owner Mr. Donald Ferry, Co-Owner
Number of Employees
FIREPLACES CHIMNEY RELINING GAS-PROPANE CHIMNEY CLEANING STOVES-WOOD, COAL, ETC. FIREPLACE EQUIPMENT-WHOLESALE & MANUFACTURERS All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Buy the Fire sells the following brand(s): Dutchwest, Empire, Heat&Glo, Heatilator, Quadra-fire, St. Croix, Vermont Castings
Buy the Fire offers the following product(s): Accessories, Fireplaces, Greenfire, Hampton, Hitzer, Inserts, Liners, Piazetta, Regency, Stoves
Method(s) of PaymentCash