BBB Business Review

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This business is not BBB accredited.

Philips Electronics North America Corporation

3000 Minuteman Rd, Andover, MA 01810

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Philips Electronics North America Corporation's Massachusetts location is a USA division of Dutch company Royal Philips Electronics.  This location's product support includes Philips Healthcare (imaging, patient information systems, home healthcare products, clinical management and equipment financing), Consumer Lifestyle (consumer electronics, home appliances, personal care), and Lighting (home, industrial, and municipal light bulbs, fixtures, and systems). 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Philips Electronics North America Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 256 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

256 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 3
Delivery Issues 10
Guarantee/Warranty Issues 52
Problems with Product/Service 164
Total Closed Complaints 256

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Philips Electronics North America Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 13

Additional Information

BBB file opened: July 14, 2011 Business started: 01/01/1933 in DE Business started locally: 06/19/1997 Business incorporated 08/06/1987 in DE
Type of Entity


Business Management
Ms. Rebecca Stayton, Presidential Escalation Resolution Owner
Contact Information
Principal: Ms. Rebecca Stayton, Presidential Escalation Resolution Owner
Related Businesses
Philips Lifeline
Number of Employees


Business Category


Alternate Business Names
Koninklijke Philips N.V. Philips Purespeech
Industry Tips
Electronics & Supplies

Customer Review Rating plus BBB Rating Summary

Philips Electronics North America Corporation has received 3.68 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.