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Find a Location

Bose Corporation has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBose Corporation

    Electronic Equipment Dealers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 78 Customer Reviews

    Customer Complaints

    383 complaints closed in last 3 years

    213 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Bose Corporation specializes in sound research and acoustics. The business products include music systems, headphones, home theater components, speakers and mobile sound solutions.

    Business Details

    This is a multi-location business.

    Find a Location

    Bose Corporation has 22 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      100 The Mountain Rd, Framingham, MA 01701-8833
      BBB File Opened:
      1/6/2005
      Years in Business:
      60
      Business Started:
      1/1/1964
      Business Started Locally:
      12/28/1978
      Business Incorporated:
      9/27/1978
      Type of Entity:
      Corporation
      Number of Employees:
      10000
      Business Management
      • Ms. Elizabeth Galiano, Assistant General Manager
      • Mr. James Scammon, CEO
      Contact Information

      Principal

      • Ms. Elizabeth Galiano, Assistant General Manager

      Customer Contact

      • Ms. Elizabeth Galiano, Assistant General Manager
      • Mr. James Scammon, CEO
      Additional Contact Information

      Fax Numbers

      • (508) 766-7335
        Primary Fax

      Customer Complaints

      383 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Limited edition midnight blue bose earbuds were purchased on 4.4.24. It was discovered that while the right earbud worked, the left was non-functional. On 4.15.24 I talked to 7 bose agents, 4 by chat and 3 by phone and still do not have resolution. I am being told that because this is a replacement, even though it is acknowledged that the earbuds were non-functional upon arrival, they are only able to replace with a black or white set of earbuds. There is a blue color available, but because they are limited edition, they cannot be used for replacement. All I need is a replacement of the product and color I originally purchased.
      Read More

      Customer Reviews

      78 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robert S

      1 star

      04/18/2024

      I have many Bose devices I bought a Bose ear bud quiet with case. And have had nothing but problems with it from the very first day Have called and troubleshooting it multiple times. Finally it went out of warranty and **** said hey you have to buy a new one Nothing like standing behind your product. Buy **** or something else

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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