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Find a Location

Center for Educational Documentation, Inc. has 1 locations, listed below.

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    Business ProfileforCenter for Educational Documentation, Inc.

    Educational Consultant

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Center for Educational Documentation, Inc. evaluates the academic credentials of individuals who have studied outside the United States for the purposes of furthering their education, employment, or visa. The company works with immigration offices, educational institutions and their admissions offices. The company was established in 1986 and incorporated in Massachusetts in 2003. The company employs 5 people. Ms. Soraia Santos is the Office Manager of the company and Ms. Ann Kugler is the Director. Any questions or problems may be directed to the attention of Ms. Santos.

    Business Details

    Location of This Business
    20 Park Plz, Boston, MA 02116-4303
    BBB File Opened:
    8/9/2004
    Years in Business:
    38
    Business Started:
    1/1/1986
    Business Incorporated:
    1/1/2003
    Type of Entity:
    Corporation
    Number of Employees:
    5
    Alternate Business Name
    • Center for Educational Documentation
    Business Management
    • Ms. Soraia Santos, Office Manager
    Contact Information

    Principal

    • Ms. Soraia Santos, Office Manager

    Customer Contact

    • Ms. Soraia Santos, Office Manager
    Additional Contact Information

    Fax Numbers

    • (617) 338-7101
      Primary Fax

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Dear Center for Educational Documentation,I am writing to express my concern and disappointment over an unresolved issue causing significant inconvenience. On January 2, I sent a payment of $210.00 USD for an evaluation report, which was confirmed by your team to be dispatched by January 11. As of today, June 2, I am still waiting to receive this report.I tried contacting your team via email and phone to fix this issue and get an update on the progress of my report, but unfortunately, all attempts have been unsuccessful. I haven't heard anything about any delays or issues causing this hold-up. This silence, coupled with the prolonged waiting period, is frustrating and hindering my professional progress.Given the length of time that has elapsed and the importance of the report to my current circumstances, I am anxious to resolve this matter quickly. Please expedite the processing of my report and provide me with a definite date for its completion and dispatch.If there are additional requirements or problems with my request, please communicate these to me immediately, as I am willing to cooperate to expedite the resolution of this issue.I appreciate your quick attention to this matter, and I'm waiting for your swift reply. Please take care of this as a formal complaint against the delay and lack of communication experienced so far.Thank you for your understanding and cooperation. Best Regards,*******
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Fernando C

    1 star

    06/22/2021

    STAY ****! STAY **** from this company. They advertised a processing time that took twice as long. They were extremely unresponsive by email. It took me several emails to get a simple response. When on the phone, staff was extremely rude and condescending. There are many other alternative and better companies out there. Stay away!

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